BRAND TRUST IN THE AGE OF INFORMATION OVERLOAD

Intuit Inc. , the global financial technology platform that makes Intuit TurboTax, Credit Karma, QuickBooks, and Mailchimp, today released a new report, “Brand Trust In the Age of Information Overload”, which focuses on the evolving relationship between brand and customer, consumer spending motivations, and how businesses can best connect with customers in today’s climate. Sourced from a survey of 10,000 consumers across nine countries—including 1,000 in Australia—the results revealed that brand trust and connection (46%) is the number one factor that drives sales with Australian shoppers.  
 
The report also identified other primary characteristics consumers look for when making purchasing decisions: free delivery (47%), regular discount codes and rewards (45%), excellent customer service (41%), free returns (38%) and quick shipping (38%). The results differed across the generations surveyed. For those aged over 65 the key purchase drivers were trust (60%) and excellent customer service (55%); while those aged 18 to 24 were also led by trust (40%), they were driven by other characteristics such as discounts (39%) and environmental impact (36%). 

And while the report underlines a handful of insight-informed tactics to roll out, it also pinpoints marketing mishaps to avoid. Some of the top reasons that lead Australian consumers to unsubscribe from brand emails include repetitive or unimaginative emails (49%),  unsubstantiated claims about brand purpose (43%), not being able to view an email properly on their device (43%) and biassed/partisan commentary on social or political issues (35%). Findings also reveal the quantity threshold: Australian consumers will unsubscribe if a brand sends more than three emails per week, the lowest number of all countries surveyed.   

“As businesses continue to grapple with a challenging economic environment, it’s never been more important for Australian brands to build trust and engage with their customers. Our latest research findings have uncovered a profound shift in consumer expectations – beyond just great products, Australians crave trust in the brands they choose,” said Adam Anger, Chief Sales Officer at Intuit Mailchimp. “By embracing authenticity, relevance, and personalisation, brands can forge deep connections with their audience, nurturing connections that transcend passing trends.”  

Despite trust coming out top, nearly a third (34%) of shoppers have started trusting in brands less amidst the rise of misinformation. So, with trust on the decline but its importance ever-paramount, what can brands do to instil this from the outset, and maintain it? 

Marketers can build Brand trust and drive sales with these data-led marketing tactics: 

  1. Focus on quality service: A proven track record of excellent customer service ranks highly as a driver for both purchases and engagement. This ranked higher in importance for older generations, with over half (55%) of those aged over 65 versus one in three aged 18 to 24 saying it was a primary purchasing factor.  
  1. Ask for data and provide value: While four in five shoppers need to be assured by brands that they’re using their data responsibly, nearly half (43%) are happy to share it with brands they trust. However, more than three-fifths (62%) want to see more value and greater personalisation in exchange for sharing data, and only just over a third (35%) feel they’re currently seeing the value of doing so. So while personalisation has some way to go it’s encouraging to hear that more than one in three mention it’s currently stopping them from “missing out on products” and that they are being shared information “they’re genuinely interested in”. 
  1. Galvanise brand advocates: The report revealed word-of-mouth recommendations via friends and family are the most trusted endorsements (55%), followed by customer testimonials and reviews (33%) – both much higher than content creators and influencers (10%). These findings underline the real value of brand advocates—true unbiased, unpaid fans. Not only will the brand benefit from the fan’s repeat purchases but also from their authentic following’s purchases (and perhaps advocacy) too. A marketing-savvy way to harness this push power and incentivise and reward can be through recommend-a-friend schemes. It’s worth underlining that a key way to restore brand trust when lost is through customer testimonials, as well (41%). 
  1. Communicate transparently: For Australian consumers, the primary way to rebuild brand trust when lost is through transparency of company actions (62%). Notably, in the face of inflation, 53% stayed loyal to a brand that raised its prices transparently.  
     
  1. Live up to brand promise: The report reveals the most important factor that significantly impacts purchasing decisions for shoppers is “a company with values to match my own” (36%), so spending time on brand-building content to underline company ethics can quite literally pay off. Findings show that on the whole, customers care more about sustainability than affordability. 26% said they were more inclined to buy from a brand that has a positive impact on the environment, versus 16% who said they were more inclined to buy from a brand that is affordable but less sustainable.  
  1. Leverage smart discount strategies: Discount codes are an unequivocal sales driver. Nearly half of Australian consumers (49%) will look for a discount code before making any online purchase and nearly a quarter (22%) will delay purchases over $190 until they can get money off. But while discount codes support customer purchases and engagement, they eat away at a company’s profit. The Mailchimp report reveals the discount sweet spot for Australian shoppers: 15%. This is the lowest site-wide discount that would entice shoppers to click through to the website to explore potential purchases. 

Adam continues: “It’s crucial for marketers to align with Australian customers’  evolving preferences and needs, shaping strategies that foster enduring relationships. Brands dedicated to understanding their customers and maintaining brand integrity are not only poised to earn trust but reap rewards.” 

Hobby to Hustle

A new 2024 Small Business Report launched by VistaPrint reveals 59% of Australians that have a hobby have considered or already have turned it into a business, despite barriers such as financial constraints and lack of marketing skills. In response, VistaPrint has launched a “Hobby to Hustle” competition, offering $30K to help Aussies turn their hobbies into legitimate businesses.

The data reveals a staggering 86% of Australians have at least one hobby, with one-in-seven (15%) having already turned those hobbies into a business, and almost half (44%) are either willing or have thought about turning their hobby into a source of income. This adds to over a third (36%) of working Australians who already have a side hustle, with over half (53%) linked to their hobbies.

Australia appears to be the perfect breeding ground for starting a business, with only 4% of working Australians having a clause in their work contract that prevents them from starting a side hustle. Not only that, but Australian society and workplaces appear to be conducive to business ideation, with over one-in-seven (15%) side hustlers and business owners having come up with their entrepreneurial idea while at their previous job, and over a quarter (28%) doing so through talking to family and friends.

Fear of failure and a marketing skills gap

Despite this enthusiasm, starting a side-hustle is still met with a healthy amount of fear and trepidation. Over a third of Australians (38%) anticipate a fear of failure when starting a business in the current landscape, and over half (54%) anticipate economic uncertainty and instability.

In addition, there appears to be a significant skills gap that currently exists, with over half (55%) of the population describing themselves as “not skilled at all” or only “slightly skilled” in branding, marketing, and design. To compound the issue, over a fifth (22%) of business owners and side hustlers don’t know where to look if they need design and marketing support. This is creating a significant barrier to starting and growing a business. Marcus Marchant, CEO of VistaPrint Australia and founder of Bondi Joe Swimwear: “Australians are clearly passionate about their hobbies and are eager to turn them into legitimate businesses. Our research does, however, highlight a design and marketing skills gap and other barriers that are getting in the way of people feeling confident to start a new business. As a small business founder myself – I founded Bondi Joe Swimwear following my passion for

both fashion and the allure of Sydney’s iconic beaches – I know how rewarding it is to nurture a hobby into a successful business venture, and I’m grateful for the journey it has taken me on. I now want to help others in the same position – which is why we are today launching VistaPrint’s Hobby to Hustle campaign.”

VistaPrint launches Hobby to Hustle Competition

To support Australia’s burgeoning entrepreneurial spirit, VistaPrint’s has today launched its inaugural “Hobby to Hustle” competition to help Aussies turn their passions into thriving businesses. Participants will be in to win prizes including $15K, $9K, and $6K worth of VistaPrint credit and logo design, alongside access to and support from industry experts including CEO Marcus Marchant and former COSBOA CEO, Alexi Boyd.

All participants must do is submit a two-minute video explaining what their hobby is, why they want to turn it into a business, and how they plan to do so. The entries will be judged by a panel of respected business leaders and advocates for small businesses across Australia: former CEO of COSBOA and industry leader, Alexi Boyd; CEO of VistaPrint Australia and founder of Bondi Joe Swimwear, Marcus Marchant; and media personality and entrepreneur, Jules Lund.

The entries will be judged on a mix of criteria, including the potential for the idea to be turned into a successful business; the credibility, charisma and business potential of the entrant; and their reasoning behind wanting to start a business. Submissions are open today and close June 25th, 2024 at 6pm AEST.

For more information about the competition and how to enter, visit HERE.

Leave old tax return habits in the past

For many small trades businesses, the end of the financial year (EOFY) tax return process is a nightmare. Pushing paperwork to the side for “later” always results in a frantic scramble as EOFY approaches. This habit of postponing is typical among tradies—but it’s got to stop.

According to research from Fergus, many tradies are still stuck in the dark ages. Nearly half (49 per cent) haven’t adopted job management software and a whopping 43 per cent still rely on manual paperwork and spreadsheets. This stubborn attachment to outdated methods is exactly why tradies find themselves in a bind during tax season. Sticking to these inefficient practices makes tax preparation more painful and time-consuming than it needs to be.

Dan Pollard, founder, Fergus, said, “Tradie business owners can avoid late nights and stressful searches for lost paperwork by embracing technology, like job management software, before the new financial year kicks off. Job management platforms can do a lot of the heavy lifting and make tax time much less stressful by ensuring transactions are systematically recorded and organised from the start. This can save tradies their sanity and streamline the EOFY process.”

With July 1 just around the corner and new incentives announced from the 2024-25 Federal Budget, now is the perfect time to embrace the latest technology and avoid the EOFY scramble.(1) The Federal Budget has introduced initiatives to support small businesses, including a $10.8 million investment in mental health programs for small business owners, direct energy bill relief, an extension of the $20,000 instant asset write-off, and $290 million in cash flow support. There’s no excuse not to take advantage of these benefits and make the annual tax return scramble a thing of the past.

Here’s how job management software can save your business:

Ditch the paperwork nightmare

Paperwork is a bloody nightmare, especially when it piles up. But with job management software, you can kiss those headaches goodbye. Forget those boxes marked “receipts” and “invoices.” This software tracks everything—your quotes, invoices, and supplier invoices. Come EOFY, there’s no need to scramble through filing cabinets or the truck’s glove box. All the documents and transaction records needed will be neatly organised and easily accessible online.

Get your finances in order

Keeping track of finances is crucial, and it’s even better when it’s hassle-free. The integration between job management software and accounting systems like Xero means your financial data is always up to date. When an invoice is updated in the software, it instantly reflects in Xero, providing a clear, real-time view of the business’s financial standing. This feature offers quick access to vital financial summaries, from what’s owed to the details of all invoices. It’s about ensuring you have a complete and clear picture of your business finances, without the extra legwork.

Track every job down to the last detail

Ignoring your finances makes tax time harder than it needs to be. Understanding the importance of real-time updates when an invoice is modified in the job management software is how to set yourself up for success. This feature delivers instant access to critical financial summaries, from outstanding balances to detailed invoice information.

Dan Pollard said, “EOFY doesn’t have to be a nightmare if everything’s set up right. Don’t get caught in the next EOFY rush. Moving to a digital management platform, and even better if it’s one designed for tradies, not only means ditching the box of paperwork, but it also simplifies the process of storing key information for tax returns.

“But the key is to get your business organised before July 1 so when the next EOFY happens you’re entirely ready to go.”

Contributed by Dan Pollard, founder, Fergus

Reference:
(1) https://budget.gov.au/

Next Generation of Video Bar MeetUp 2

Logitech has announced MeetUp 2, an AI-powered USB conference camera designed for bring-your-own device (BYOD) and PC-based setups in huddle and small meeting rooms. This next-generation camera is the modern evolution of the iconic Logitech MeetUp, the bestselling conference camera in Logitech history that has sold more than one million units. “Instantly recognisable, MeetUp took video from the boardroom to the huddle space, making video collaboration achievable and affordable for everyone,” said Alistair Johnston, Head of Collaboration at Futuresource Consulting. Now, MeetUp 2 is poised to disrupt the market once again as the need for huddle room tech increases in companies embracing hybrid work models.
With the rise in huddle rooms comes the need for video conferencing tech that fits multiple scenarios, including those who prefer dedicated PC-based deployment or using their laptop in a BYOD setup. And because Logitech has been using AI-enhanced features in conference room devices for years to create experiences that focus on the human and deepen engagement among meeting colleagues (with no manual control needed), MeetUp 2 is now designed with those intelligent features.

“Logitech MeetUp 2 brings the power of AI with RightSight 2 to create dynamic views that draw remote users into the virtual meeting, and RightSound 2 for advanced voice equalisation and noise suppression,” said Henry Levak, VP of Product at Logitech B2B. “On the backend, IT teams can remotely monitor the devices and push out software updates to continuously make MeetUp 2 smarter over time. And not insignificantly, we’ve built this next-generation conference camera with next-life plastics.”
Intelligent Meeting Experiences
AI-driven video features of RightSight 2 create equitable experiences for remote participants by using intelligence to automatically focus and frame in-room participants – whether focusing on the active speaker, the group of participants, or each individual participant. For advanced audio clarity, RightSound 2 uses AI-based algorithms that balance voices and filter out unwanted noise, while reducing reverberation in rooms with echoes. MeetUp 2 works with popular video conferencing platforms people use every day such as Microsoft Teams, Zoom, and Google Meet, enabling MeetUp 2 users to enjoy features like Zoom Rooms Smart Gallery, which creates individual feeds of in-room participants; and Microsoft Intelliframe, which automatically places participants in frames to make everyone equally visible.
Designed for Sustainability
Buyers of IT equipment are increasingly responsible for purchasing technology with a lower environmental impact. MeetUp 2 was developed using Design for Sustainability (DfS) principles, a framework that guides product teams toward lower-impact, more circular design solutions.

“We’re helping our enterprise customers better manage their carbon footprint,” said Prakash Arunkundrum, Chief Operating Officer at Logitech. “MeetUp 2 is the latest in our video conferencing portfolio to demonstrate our deep commitment to reducing environmental impact.”

MeetUp 2 replaces virgin plastic parts with post-consumer recycled plastic, lowering its carbon footprint and giving a second life to end-of-use plastic from old consumer electronics. The plastic parts in MeetUp 2 contain 62% recycled plastic, the highest percentage of similar products in the market today. By choosing recycled plastic vs virgin plastic, MeetUp 2’s design saves 15.5 tCO2e saving per 10,000 units*, allowing IT tech buyers to lower their company’s Scope 3 indirect emissions.

To encourage other brands to adopt DfS, Logitech openly shares its knowledge about how to integrate Next Life recycled plastic into their manufacturing process. MeetUp 2 is also packaged in paper sourced from FSC™-certified forests and other controlled sources.
Better BYOD Experience
MeetUp 2, designed for up to six people in a small room, offers the flexibility of deploying in USB mode with an in-room computer device or in BYOD mode connected to a laptop. 

In BYOD setups, users simply connect their laptops or mobile devices to the MeetUp 2 with the optional Logitech Active USB Cable to run video meetings from their platform of choice, while IT admins can monitor room status, deploy updates, and modify settings over ethernet or WiFi through Logitech Sync. When MeetUp 2 is not in a meeting, the display in the room can be used for digital signage, allowing custom content such as company logos or space usage instructions, through Logitech Sync and AppSpace.

Pricing and Availability
MeetUp 2 joins Logitech’s lineup of conference cameras built for all people in all spaces, ranging from ideation spaces to large conference rooms. MeetUp 2 is $1599.95 and available globally through authorised distributors and on the Logitech website.

Consumer cyber protection for AI PCs

Trend Micro Incorporated, a global leader in cybersecurity, has unveiled its first consumer security solutions tailored to safeguard against emerging threats in the era of AI PCs. Trend will bring these advanced capabilities to consumers in late 2024.

Carla Rodriguez, VP and GM of Client Software Ecosystem Enabling at Intel: “We are pleased to collaborate with Trend Micro on AI solutions leveraging our next generation Intel Core Ultra processors (code name Lunar Lake). Specifically, Trend will be the first to utilise Lunar Lake’s 48 NPU Tops on their email defence feature to run scans locally, increasing user privacy and security while lowering latency. Intel enables a broad and open ecosystem and brings unmatched scale and channels for AI ISVs like Trend Micro. We look forward to driving their solutions to those seeking to adopt AI capable PCs rooted in security.”

Trend’s ecosystem expanding this week to include Intel is a testament to its focus on innovation without boundaries. As Trend continues to focus on AI and other emerging technologies, collaboration with industry peers is critical.

Kevin Simzer, COO at Trend: “We are not only leveraging AI for security, but also securing AI itself. The value of this AI era will ultimately depend on how secure it is, from the enterprise level to the individual consumer. Trend is addressing both, while many in the industry are not yet doing either.”

AI PCs powered by neural processing units (NPUs) allow consumers to run AI applications locally on their device rather than in the cloud, providing benefits from privacy to performance. As PC manufacturers rapidly bring new AI PCs to market, consumers will be presented with both new opportunities and new risks. Trend is committed to addressing these risks through its new capabilities being showcased at Computex 2024:

  • AI application protection: Traditional cybersecurity solutions for PCs are not enough when it comes to protecting consumer AI applications from malicious activity. Methods such as model tampering or knowledge base poisoning can result in an AI application being directed to put users at risk of losing sensitive personal information or becoming a victim of misinformation. Trend’s AI application protection capability is designed to address this risk and is set to launch for device security products in 2024.
  • NPU-powered email security: Previously, email content had to be sent to the cloud for analysis due to computing power requirements. Trend can now run email scam protection locally on an AI PC. This offers a better user experience and removes data privacy friction from the process. Trend expects to see a 100% increase in usage of this feature on AI PCs, which will be available as part of its device security solutions in 2024.

Trend is showcasing its AI application protection and NPU-powered email security at booth K0028 at Computex.

To find out more about Trend Micro’s commitment to protecting consumers in the age of AI, visit: https://www.trendmicro.com/consumer-ai

Tax Time Scam Warning

With tax time on the horizon, Norton, a consumer Cyber Safety brand of Gen™, is warning Australians to remain cautious over the coming months as various Tax Time scams begin to emerge.

The warning comes as new consumer data from Norton reveals that 14% of Australians say they have personally experienced cybercrime in the past 12 months, with the average amount lost to cybercrime over $850 ($863.79). Of those who have experienced cybercrime in the last 12 months, 35% had detected unauthorised access to an online banking or financial account.

Tax time can bring stress and confusion to individuals and businesses as they prepare to file their returns with the Australian Taxation Office (ATO). It is the perfect environment for cybercriminals who seek to take advantage of the time and try to obtain sensitive information to cause financial harm to unsuspecting victims.

Mark Gorrie, APAC Managing Director for Norton says, “There are certain times each year that pique cybercriminals’ interest and tax time continues to be one of them. With the amount of personal and financial information that is being stored and shared at this time, coupled with the stress that comes with filing tax returns, it is the perfect storm for scammers to target Australians.”

“It can be easy to fall into the trap of a scammer offering to ease this burden. However, it is important to understand that  Cyber Safety practices should never be sacrificed in exchange for convenience.”

“AI is aiding cybercriminals in evolving and developing their devious tactics, it is more important than ever that Australians are continuing to educate themselves on the warning signs.”

Examples of prevalent Tax Time Scam to look out for:

  1. Tax-related identity theft. This scam occurs when cybercriminals access a victim’s account, impersonate them, and fraudulently lodge refunds from the ATO using your stolen personal information, including your tax file number (TFN). This can be dangerous, as in this instance, the cybercriminal who filed a return with your information may still have your data – leaving you vulnerable to other identity-related crimes.

How to avoid this scam:

  • Keep your tax file number safe. Shred any documents that contain personal information before you throw them away, and ensure that your online accounts containing sensitive information, like myGov, are protected with strong passwords and two factor authentication.
  • If you suspect your TFN and identity has been compromised, immediately report the incident to the ATO.
  • Consider using a robust security software, like Norton 360. This will help protect your personal devices and information, and act as a first line of defence against attempts by criminals to steal or compromise your personal information.   
  1. Be cautious of ATO impersonation scams. Cybercriminals will pose as ATO representatives to convince victims to provide their bank details, tax file number, or other personal information via SMS, email, or social media accounts.  Additionally, in January this year, the ATO issued a warning about scammers posing as ATO workers on Twitter, Facebook, TikTok and other popular social media platforms. These phony accounts prey on social media users who have made public comments addressing the ATO with a question or complaint. The scammer sends their victim a direct message, offering to assist in resolving the issue. After gaining trust, the scammer attempts to obtain personal information.

How to avoid this scam:

  • Look out for tell-tale signs of a scam. The ATO won’t use urgent threats, such as arrest, payment, or suspension of your TFN. If contacted via social media by a newly created unverified account with a small follower account, delete the message. The ATO only has official accounts on Facebook, Twitter, and LinkedIn – legitimised with verification ticks and over 10 years of activity.
  • If you receive a suspected scam email or SMS, do not click on any links, provide any payments, account log in information, or other personal information. To help people navigate the online world safely with digital tools, Norton Genie is a free app that detects scams by reviewing suspicious texts, emails, and web and let’s you know if it is legit.
  • Occasionally, the ATO will contact you by phone, email, SMS, and post. If you are not sure about the validity of any communication, the best thing to do is to call the ATO directly. You can obtain a phone number from their official website, or a previous letter you have received, and validate the request.
  1. Dodgy tax preparers offering to complete your tax refund. Scammers capitalising on the desire for maximum tax refunds will promise substantial returns and a speedier process, which can appear to be an enticing offer in an otherwise confusing and stressful time. The fraudsters will ask for access to the myGov accounts of their victims and lodge tax returns through the ATO’s myTax web portal or take personal details and payment before disappearing.

How to avoid this scam:

  • If someone approaches you claiming to be a tax preparer, you can check that they are registered on the Tax Practitioners Board (TPB) by visiting their website to verify the legitimacy of their claims.
  • Never share your myGov password with anyone. Sharing your information (such as your myGov password) with an unregistered practitioner puts your personal and financial affairs at risk.
  • Enable two factor authentication on myGov. You can use either the myGov Code Generator app or receive a code by SMS when logging in. This will further protect you from unauthorised access to your myGov account.

Businesses are boosting AI investment

Companies are significantly boosting their AI investments, identifying it as a key driver of growth and innovation, according to a new survey of 500 small and medium-sized businesses (SMBs) in Australia and New Zealand commissioned by Schneider Electric, a leader in the digital transformation of energy management and automation.

Significantly, two-thirds of respondents increased their IT budgets this year, and nearly half predicted further substantial increases in funding AI over the next five years. Forty-three per cent of respondents said dealing with embedded AI would be their top focus this year.

The research, ‘The essential guide to understanding AI for SMB and Mid Market leaders in Australia and New Zealand’, explores AI’s growing landscape and its potential to drive significant growth and innovation for SMBs. The research delves into potential use cases for AI across industries with crucial considerations for AI investments, covering infrastructure, data management, security, personnel, processes, goal setting, and the role of partners’ services – from edge computing to core solutions such as colocation, private data centres, or cloud services. 

The essential guide to understanding AI investment for SMB insights include:

  • AI presents widespread opportunities and businesses are backing it. 48% of Australian organisations said they would take a company-wide approach to AI with significant levels of investment. A further 43% report that dealing with embedded AI will be the top focus this year.
  • Investment in AI is expected to rise significantly in the next five years. Nearly half of respondents (46%) anticipate a substantial increase in AI spending.
  • SMBs are prioritising growth, customers, and cost management. The survey revealed that growth is the top business priority in Australia. Cost management remains a key concern.
  • Security and data are the biggest hurdles to AI adoption. Over 42% of respondents identified security and data as the biggest hurdles to AI adoption this year. 
  • A hybrid approach to AI infrastructure is likely to eventuate. The research suggests a combination of edge computing, cloud computing, and on-premises environments will be most prevalent for AI projects. 
  • A majority (80%) of SMBs agree they must include edge environments with AI solutions. They also stated that their edge needs upgrading, and edge computing is expected to be included in up to 10% of AI projects. 

The research revealed the number one investment priority in Australia is CX technology, while modernisation is the top IT management issue, followed by security. Nearly half of those surveyed said AI-generated film and video would have the highest and most urgent impact on their organisations.

“These findings paint a clear picture: AI is no longer just for big businesses, and organisations of all sizes and sectors are looking to leverage the technology to meet their growth, efficiency, and customer satisfaction targets,” said Joe Craparotta, Vice President of Secure Power from Schneider Electric.

“AI is already built into many platforms businesses use, but now there is an opportunity to unlock its capabilities to improve business outcomes,” he added.

“We know that AI also has enormous potential to help organisations make more intelligent decisions in the areas that are part of the solution to energy dilemma – operational efficiency, electrification, and digitisation,” he said. “We hope that this research will help SMBs leverage AI to drive more sustainability – in addition to operational efficiency – across their business.” 

To download the research, click here. To learn more about the results of this research and what it means for the Partner ecosystem, register to attend our 2024 Innovation Day: APC Channel Partners on 4 June 2024 here.

CyberPower Online UPS Systems

Furthering its goal of launching better, more sustainable and efficient products, CyberPower has launched its Online (High-Density) Series of sustainable, compact and high-power UPS. The new Online (High-Density) UPS Systems provide more power and functionality in far less space to better meet the demand of today’s IT environments.

CyberPower Systems Oceania GM ANZ Robert Hartvigsen explained, “Currently around 1327 exabytes of data, are stored in worldwide datacentres. This number is almost an eight-fold increase compared with 2015*. Datacentres’ storage is expanding without precedent and as such, thousands of devices are installed every hour in datacentres to meet those demands making speed to market and scalability mission-critical for large enterprises. Our Online (High-Density) Series UPS Systems meet these challenging demands by being specifically designed to provide uncompromising performance and more sustainability with far higher efficiency, thus facilitating a smooth expansion.”

The new CyberPower Online (High-Density) UPS Systems

As Hartvigsen says, the CyberPower Online (High-Density) Series UPS achieve up to 50% in space savings and provide optimal power and functionality within their compact design. They do this by utilising online double-conversion topology which provides the best power quality regardless of the conditions of incoming power.

They also have a high output power factor of 1 (on their 6kVA and 10kVA models) which allows more critical devices with the highest number of total watts to be powered by the UPS. 

The new CyberPower Online (High-Density) UPS Systems

Then their Online ECO Mode means the UPS can switch modes to increase system efficiency, often achieving a high power efficiency of up to 98%. When the quality is unstable, the UPS switches to line mode to guarantee the best power quality.

Hartvigsen said, “In short, these new products offer high-density UPS in up to a 50% smaller footprint which results in lower cooling costs and greater flexibility over time. They are also up to 36% lighter which makes the UPS far easier to install and helps users save precious time.”

CyberPower Online (High-Density) UPS System’s design guarantees reliable power protection and their Online Double-conversion Topology also features a zero-transfer time, ensuring optimal system operation.

Not only does their compact design, significantly optimise space in a rack enclosure but it has quick charging technology built in, so the UPS can achieve 90% battery level in only 4 hours.

For further efficiencies and ease of use, there is a colour LCD panel which has been designed with intuitive and graphical user-interface, allowing users to monitor the power system and configure settings with ease. There’s also a clever, tiltable PCD panel which can be tilted upward for easy viewing, enabling users to see clearly when the product is placed in a lower position. 

All of CyberPower’s Online (High-Density) Series UPS come with two years’ Advanced Replacement Warranty on both the UPS and batteries making them ideal for corporate, government, enterprise customers and of course, data centres. 

Robert Hartvigsen concluded, “CyberPower Online (High-Density) UPS Systems give you more power, use less space, bring down cooling costs and increase flexibility. They are light, easy to use and are far more sustainable and thus far better for the environment.”

CyberPower’s Online (High-Density) Series UPS key advantages

• More Power. Less Space.

• Up to 50% smaller for the 6KVA which results in lower cooling costs and greater flexibility over time.

• Up to 36% lighter (compared to other brands) which makes the UPS far easier to install and helps users to save time. 

• Online Eco Mode – The UPS can switch to ECO mode to increase system efficiency, achieving high power efficiency up to 98%.

• High Output Power Factor – The power factor of 1, allows more critical devices with the higher number of total watts to be powered by the UPS. 

• Remote Management card included.

CyberPower’s Online (High-Density) Series UPS are available in Australia now.

For more information go to: https://www.cyberpower.com/au/en/product/promotion/a-more-sustainable-and-smaller-ups

ASUS Portfolio of AI-Powered Copilot+

ASUS has ushered in a new era of Copilot+ PCs — featuring advanced AI capability with 45+ TOPS NPU AI engines — during its Always Incredible virtual event at Computex 2024, with the launch of brand-new models across its ProArt, Zenbook and Vivobook portfolios. 

For creators, the three new ASUS ProArt laptops deliver an unprecedented combination of portability and power, with three form factors designed to empower creativity in any environment or setting. The rugged yet lightweight designs allow users to unleash creativity wherever their life story goes. The new model lineup includes the 16-inch ProArt P16 clamshell and the 13-inch ProArt PX13 convertible powered by the up to 50 TOPS AMD Ryzen™ AI 9 HX 370 processor — one of the latest Ryzen AI 300 Series processors — with up to a 321 TOPS NVIDIA® GeForce RTX 4070 Laptop GPU, and the 13-inch PZ13 detachable based on the AI-enabled Snapdragon® X series Platform. These devices will streamline the creative process with the full spectrum of creative tools at the user’s fingertips, including the ASUS DialPad, the new AI-powered StoryCube and MuseTree apps, and the ProArt Creator Hub control centre. 

Design and technology enthusiasts will appreciate the fusion of art and technology that characterises the functional aesthetics of the premium 16-inch ultraportable ASUS Zenbook S 16 (UM5606), which despite being only 1.1 cm thin houses up to AMD Ryzen AI 9 HX 370 processor, and is packed with innovation, from its unique Ceraluminum lid cover to its CNC-machined geometric grille design. Ceraluminum is a new durable high-tech ceramic with an entirely new look and feel.

At its recent dedicated launch event, the new ASUS Vivobook S 15 (S5507) became the company’s first Copilot+ PC. It’s a sleek AI-powered laptop designed for those who demand more, boosted by the efficient power of the AI-enabled Snapdragon X Elite Platform. Existing 2024 models in the Vivobook family — the 14-inch Vivobook S14 (M5406), the 15.6-inch Vivobook S 15 (M5506), and the 16-inch Vivobook S (M5606) — now have refreshed specifications and are all available with up to an AMD Ryzen AI 9 HX 370 processor. The new Windows AI features, such as Recall and Cocreator in Paint, will be coming to ASUS Vivobook S 15 on June 18, with the rest of the models receiving a free update to Copilot+ PC experiences when available. The Zenbook S 16, ProArt P16, and PX13 are also all powered by up to an AMD Ryzen AI 9 HX 370 processor. All ProArt laptops include a free three-month Adobe Creative Suite subscription and a free six-month CapCut Pro subscription. 

AI for creators: ASUS ProArt P16 / ProArt PX13 / ProArt PZ13

The new ASUS ProArt AI laptop lineup is designed to empower every creator — whether they are everyday users, outdoor content creators, or professionals — to transform their precious life moments into enduring stories. The lightweight, durable, and powerful laptops allow users to create anywhere, create faster, and create smarter. 

All three new models are Copilot+ PCs and feature the ASUS-exclusive StoryCube and MuseTree apps to enable smarter and more streamlined creative workflows, made possible by the power of fully-local AI. StoryCube is a smart, convenient, and powerful digital asset-management tool with AI assistance for scene categorisation and clip generation, allowing users to effortlessly manage and export the contents of their file library. MuseTree transforms inspiration into imagery swiftly, allowing users to generate more creativity through simple graphical interactions, while intelligently storing and managing their ideas at all times. The devices also include a dedicated Copilot key for quick access to your everyday AI companion. 

The 16-inch ProArt P16 laptop delivers unparalleled creative on-the-go experiences anywhere, boasting cutting-edge components within its premium-feel black chassis that’s just 14.9 mm thin and 1.85 kg light. Powered by a 50 TOPS NPU integrated into the AMD Ryzen AI 9 HX 370 processor and NVIDIA GeForce RTX 4070 Laptop GPU that can deliver up to 321 TOPS, it becomes the first AI PC of its kind built for advanced AI workflows across creativity, gaming, productivity and more. Its GeForce RTX 4070 Laptop GPU provides creatives with RTX AI acceleration in top 2D, 3D, video editing and streaming apps. RTX GPUs breeze through video editing tasks 2.5x faster with DaVinci Resolve. Adobe Premiere Pro’s AI Speech Enhance runs 4.5x faster. 3D is accelerated by as much as 6x in Autodesk Arnold, andProArt P16 has access to exclusive NVIDIA AI software like NVIDIA Broadcast, RTX Video, and the ChatRTX tech demo. 

For increased portability, the 1.38 kg 13-inch ProArt PX13 convertible laptop is designed to excel in any user scenario, with a 360° hinge that allows seamless flipping between laptop, tent, stand or tablet modes. Whether creating on-the-go or working from home, its high-resolution 3K ASUS Lumina OLED display ensures lifelike visuals that captivate and inspire. Powered by up to an AMD Ryzen AI 9 HX 370 processor, ProArt PX13 is an NVIDIA Studio-validated laptop, with up to a GeForce RTX 4070 Laptop GPU that delivers over 300 TOPS for an advanced AI PC experience, enabling creators to unlock unique AI capabilities and dive into AI-accelerated workflows, from textures to lighting effects to AI-generated imagery. Along with ultrafast WiFi 7 connectivity, there are extensive I/O ports including twin 40 Gbps USB4 for fast charging and external displays, HDMI 2.1 FRL, and a UHS-II MicroSD card reader for quick action-cam transfers. 

Finally, the ultracompact and ultraportable ProArt PZ13 detachable laptop enables users to experience the ultimate portability without sacrificing performance. Weighing just 0.85 kg, this device packs a punch with its AI-enabled Snapdragon X Series processor, 3K ASUS Lumina OLED screen and Copilot+ PC AI capabilities. Whether working on the go or enjoying multimedia content, the lifelike visuals provided by the world-leading display ensure an immersive experience. PZ13 has dual functionality as a tablet or a laptop, thanks to its magnetically-attached full-size detachable keyboard. The long-lasting 70 Wh battery, IP52-rated durability for dust and water resistance, and an SD slot with a microSD adapter all combine to make this device the perfect choice for ultimate creative mobility.

Additionally, across the new ProArt laptop lineup, ASUS and CapCut have partnered to give users an exclusive free six-month CapCut membership program that provides access to premium features and thousands of assets, giving them the benefits of a flexible editing workflow, magical AI tools, and a stock library. 

AI for the highly mobile: ASUS Zenbook S 16 (UM5606)

A stunning fusion of art and technology, the premium ASUS Zenbook S 16 is a sleek and lightweight ultraportable laptop, measuring just 1.1 cm slim and weighing 1.5 kg. It’s a masterpiece of craftsmanship that, despite its ultra-sleek design, can deliver up to 28 W TDP and 50 TOPS from the NPU in its formidable AMD Ryzen AI 9 HX 370 processor, aided by an advanced 3D vapour-chamber cooling system that’s unique in such a slim device, and which is capable of ultra-quiet <25 dB cooling. In the CNC-machined keyboard area, a novel geometric grille design ensures maximum airflow while reducing dust ingress. 

The all-metal chassis features an outer lid made of Ceraluminum, ASUS’ exclusive new material that blends the beauty and feel of ceramic with the strength of aluminium. Ceraluminum is durable and has a pleasantly warm and tactile feel compared to aluminium. The device is available in elegant Scandinavian White or sophisticated Zumaia Gray.

Equipped with a highly efficient 78 Wh battery and a full array of I/O ports — including two USB4®, USB 3.2 Type-A, HDMI®, an audio jack, and an SD card reader — on-the-go connectivity is seamless. 

Users can prepare to enjoy lightning-fast responsiveness with up to 2 TB PCIe® 4.0 x4 SSD and up to 32 GB LPDDR5x RAM. The immersive 16-inch 3K 16:10 panel with a 120 Hz refresh rate, NanoEdge bezels, and a 90% screen-to-body ratio offers stunning home theatre-grade visuals. Certified by TÜV, with low blue-light and flicker-free technology, it also ensures the highest degree of eye protection. With the six-speaker sound system — unprecedented in such a compact device — the laptop delivers cinematic sound, and AI Noise Cancellation for enhanced conference calls makes sure that calls are clear and undisturbed by the world around them. The FHD AiSense IR camera supports AI effects, while Dolby Atmos provides multidimensional sound. With a 40%-larger 16:10 touchpad supporting smart gestures for easy navigation and control, the user experience is further elevated.

Zenbook S 16 also includes enhanced privacy features. Inside, the Microsoft Pluton security processor creates a protective boundary around critical components to safeguard them from external threats. Outside, the FHD AiSense IR camera supports Windows Hello, Adaptive Lock and Dimming, and Windows passkeys. It enables users to log in to apps and accounts with just their faces. 

AI for all: ASUS Vivobook S series

ASUS Vivobook S 15 (S5507) is at the vanguard of the new-era ASUS AI PCs, kickstarting the new paradigm at its recent dedicated launch event. This 1.47 cm-thin, 1.42 kg-light 15.6-inch ultraportable laptop was the company’s first Copilot+ PC to launch, harnessing the AI power of the Snapdragon X Elite Platform with its hardware-accelerated AI functions and a powerful battery that delivers up to 18 hours of seamless productivity or entertainment. Leveraging this powerful hardware, the ASUS Vivobook S 15 integrates advanced features such as Windows Studio Effects, which adjusts lighting and offers new creative filters to enhance call collaboration, and ASUS AiSense Camera with AI-powered Security, enabling the adaptive lock feature to auto-lock when the user walks away and auto-unlock upon their return, as well as auto-dimming when the user looks away. Furthermore, it incorporates Live Captions which turns any audio that passes through the PC into a single, English-language caption experience in real-time on screen across all apps consistently; and Cocreator, which empowers users to transform sketches into finished artworks using natural language to describe what they want to create. These innovative technologies not only enhance security and privacy but also elevate the audiovisual experience and unlock creativity. The expansive 3K 120 Hz ASUS Lumina OLED display and immersive Harman Kardon-certified Dolby Atmos® audio system are encased in a premium all-metal 1.47 cm-thin, 1.42 kg-light body that’s built for effortless mobility. The mood-setting single-zone RGB keyboard features a dedicated Copilot key for quick AI assistance to revolutionise work and play. 

ASUS Vivobook S 15 also offers incredible on-the-go connectivity with WiFi 7 and a full set of I/O ports — including two full-function USB4®, two USB 3.2 Gen 1 Type-A, HDMI® 2.1, a microSD card reader, and an audio combo jack.

In order to provide the latest AI capabilities to the widest range of users, the existing ASUS Vivobook S lineup has been refreshed to feature up to an AMD Ryzen AI 9 HX 370 processor. The 14-inch ASUS Vivobook S14 (M5406), the 15.6-inch ASUS Vivobook S 15 (M5506), and the 16-inch ASUS Vivobook S (M5606) have all been reimagined for 2024 with even slimmer and lighter designs. Sporting elegant all-metal chassis, these laptops start at a mere 1.39 cm in thickness and weigh as little as 1.3 kg. Alongside their exceptional portability and minimalist aesthetics, they boast uncompromising performance powered by the latest AMD Radeon® graphics, up to 32 GB LPDDR5X memory, and lightning-fast up to 1 TB PCIe® 4.0 SSD storage. Enhanced cooling is ensured by the ASUS IceCool thermal technology, now featuring two heat pipes, two 97-blade IceBlade fans, and two air vents.