Small business complaints to AFCA (the Australian Financial Complaints Authority) reached a record high in 2023-24, with the national financial ombudsman service also monitoring a rise in financial difficulty complaints amid challenging economic conditions.
Small businesses took 4,466 complaints to AFCA in 2023-24, a rise of 17 per cent on the previous financial year.
“This record number of complaints to AFCA reflects the pressure small businesses are under as they struggle to manage challenges with cash flow and financing, along with higher costs and interest rates,” AFCA’s Lead Ombudsman for Small Business, Suanne Russell, said.
“We expect financial difficulty complaints to continue to rise in the coming year,” Ms Russell said. “We encourage small businesses to talk to their financial service providers if they are facing challenges, and we urge financial firms to adequately address requests from customers if they need help to get through temporary difficulty.”
In addition, small businesses lodged 263 complaints in relation to scams in 2023-34, a rise of 48%.
Small businesses were targeted by email compromise scams in particular, where scammers intercept and alter payment details. These scams can result in substantial losses, especially in property settlements and large transactions.
With limited resources to dedicate to fraud prevention, and often larger amounts in accounts, small businesses could be vulnerable to scams, Ms Russell said.
“Scams are a growing threat to small businesses and can have a significant impact on business owners. We believe financial service providers should enhance protections for their small business customers to help prevent these damaging losses.
“We also welcome the introduction of legislation for the government’s Scams Prevention Framework, which aims to enhance scams prevention as well as the response to consumers and small businesses impacted by scams.”
Business loans were again the most commonly complained about financial product in complaints from small businesses to AFCA, rising 16 per cent. The top five products were rounded out by complaints related to business transaction accounts, commercial property, credit cards and commercial vehicles.
“This year we saw an 84 per cent increase in complaints around interpretation of product terms and conditions – again, we encourage financial firms to make sure they’re communicating clearly and effectively with small business customers,” Ms Russell said.
Last financial year, AFCA closed 4,380 small business complaints, securing $20 million in compensation for small businesses in cases where complaints were upheld.
AFCA provides an independent and impartial financial complaints resolution service that is free for small businesses and individual consumers.
In good news for online shoppers in the lead-up to Christmas, new research shows almost 9 in 10 Australian retailers have made major updates to their shipping services, most of which offer more options for faster deliveries. The changes will continue into 2025, with 82 per cent of retailers planning to offer customers even more shipping options in the new year.
The findings come from an independent survey of 203 Australian retailers commissioned by CouriersPlease, Australia’s fastest growing franchised courier and parcel delivery service.
The survey follows earlier CouriersPlease research that showed 88 per cent of online shoppers abandoned shopping carts at checkout, with 63 per cent blaming high shipping costs.1 Parcel theft has also become a problem in Australia, with 36 per cent of people reporting parcel loss or theft in their lifetime.2
Sweeping changes have been made this year across 87 per cent of retailers to counteract some of these issues. They include new shipping rates and discounts, more immediate shipping and broader delivery options.
Retailers level the field on shipping rates
With shipping costs dependent on delivery location, regional shoppers are often charged higher shipping rates at checkout. This year, 28 per cent of retailers switched to flat shipping rates, levelling the field no matter where the customer lives. More than a quarter (29%) are planning to add flat rates next year.
An equal 20 per cent of retailers also introduced bulk-rate shipping discounts and free shipping in some areas, though this often requires a minimum spend. The trend will continue into the new year with another 21 per cent of retailers planning to make the changes.
Medium-sized retailers (with 51-200 employees) had the highest number of changes to shipping rates, with 19 per cent introducing free shipping and 43 per cent adding flat rates.
More options for faster deliveries
Thirty per cent of Australian retailers introduced same-day or next-day shipping, reflecting high shopper demand for immediate delivery. In Queensland, an overwhelming 41 per cent of retailers introduced same-day shipping – significantly more than in South Australia (at 27%). On the flipside, 47 per cent of South Australian retailers introduced next-day shipping, compared with 24 per cent in Queensland, 32 per cent in NSW and 24 per cent in Victoria.
As couriers work around the clock in the lead up to Christmas to deliver record parcel volumes, shoppers can help them achieve a first-time delivery by entering complete and correct receiver details – including the business name, unit number and email address, if relevant – on the retailer check out page.
More options for secure deliveries
More retailers have also been offering alternative delivery choices, allowing customers to receive parcels after hours when they are home, or redirect goods to secure collection points or a neighbour’s house. Twenty-two per cent of retailers introduced after-hours shipping this year, while 9 per cent added alternative delivery options.
CouriersPlease offers several alternative delivery methods, including redelivery to a different address, leaving parcels in a safe place nominated by the parcel recipient, and delivering parcels to a neighbour up to three doors away. The company has 3000+ convenient pickup and delivery locations in partnership with technology partner HUBBED Parcelpoints. These free pick-up and drop-off locations enable parcel recipients to collect and return parcels seven days a week, and during extended hours, close to home.
CouriersPlease CEO Richard Thame said: “With such a high proportion of retailers having expanded their shipping options this year, shoppers can expect more choice than ever for getting their parcels delivered in a way that suits them this Christmas. It’s also encouraging to see that retailer shipping strategies will continue to evolve next year, giving shoppers more flexibility and control over how they receive their orders.”
As fruit, vegetable and nut growers face challenging economic conditions and a drop in consumption, grower-owned not-for-profit research and development company Hort Innovation today announced it will activate $60M of investment into early-stage startups to drive positive change. Through a partnership with Artesian, a leading alternative and impact investing firm, the new Hort Innovation Venture Fund will back promising startups whose innovative products and services have the potential to make a tangible impact in areas such as sustainability, affordability and resilience. The aim is to improve productivity and elevate the profile and accessibility of Australian-grown fruits and vegetables locally, and worldwide. Hort Innovation chief executive officer Brett Fifield said now more than ever, the need to diversify investment approaches and partner with innovative change-makers is critical to retain Australia’s food security. “Australian horticulture is world-class and therefore demands the best innovation,” he said. “We are creating this world-first horticulture-specific venture capital fund to attract local and international startups who are focused on prosperity and sustainability.” “By investing in startups, we are enabling fresh ideas, never-before-seen technologies, and new ways of thinking to make growing easier, more sustainable and cost-effective, and lift consumption.”
Key Hort Innovation Venture Fund focus areas include:
Increasing productivity: Helping Australian growers to become more adaptable, resilient and financially sustainable. This may be in the use of AI to predict what to do and when to do it, new automation options, or the use of satellite technology to guide decision-making.
Sustainability: Delivering new innovations to align Australian growers of fruit, vegetables, nuts, turf and nursery plants with world-leading environmental sustainability. For example, enhancing monitoring capabilities to optimise water use, track and reduce carbon and expand chemical use alternatives.
Consumption: Supporting healthy living by meeting changing consumer preferences. For example, naturally breeding produce that is nutrient dense, with a long shelf life while being aesthetically pleasing. Artesian CEO Jeremy Colless said the firm was excited about the partnership with Hort Innovation, emphasising its potential to drive impactful investments in cutting-edge technologies that will deliver sustainable, long-term benefits for Australian produce farmers and consumers. “Delivering the world’s first horticulture-specific venture capital fund with Hort Innovation is a significant milestone and an example of how Artesian works with leading industry, corporate, government and institutional investors to develop tailor made solutions that address innovation challenges,” he said. Mr Colless highlighted the collaboration as a unique opportunity to elevate productivity and innovation across the agriculture sector, fostering resilience and advancing Australia’s position as a leader in sustainable horticulture. “The approach the Hort Innovation Venture Fund is taking is proven, and well suited to address the needs of Australia’s horticulture production industry.”
Artesian currently has more than $1.2 billion in assets under management including through technology and venture capital investments across energy transformation, agrifood and natural capital, healthcare and emerging technology segments. The Hort Innovation Venture Fund is the first new fund to be rolled out through Hort Innovation Frontiers. Launched in June, the Hort Innovation Frontiers investment program will invest up to $500M over the next 10 years to seize big opportunities and develop solutions to horticulture’s major challenges.
Examples of existing research and development programs
• Case study no 1: Productivity – Getting drones to do the job of bees As the use of protected glasshouses to grow fruit and vegetables increases with climate change, it has been found that traditional pollinator bees are reluctant to pollinate in these environments. As a result, pollination by hand is often required. In response, through Hort Innovation, Australian growers and researchers have partnered with Singaporean tech company, Polybee, to trial the use of ‘microdrones’ that pollinate plants using the wind from small inbuilt fans. These devices operate 24/7, automatically returning to a dock to recharge when required, significantly reducing labour costs and increasing efficiency. • Case study no 2: Sustainability – Doing more with less Sustainable practices are critical to Australian farmers who are keen to maintain land quality for future generations. Investors, export markets and local consumers are also increasingly looking at the sustainability credentials of produce. A banana grower in the Great Barrier Reef catchment, Gavin Devany, has worked with Hitachi through Hort Innovation to minimise the footprint of his business. Through a specially developed dashboard, he tracks advanced sensing, leachate monitoring and sediment analysis to ensure best management practices relating to irrigation, fertilisation and plant care. • Case study no 3: Consumption – More consistent produce Data shows one bad eating experience can turn a consumer off buying a fruit or vegetable again. To limit the chance of that happening, Australian scientists are collaborating with their global counterparts to develop new papaya, strawberries, mangoes, pineapples and passionfruit varieties that are based on consumer preference testing. Each of these naturally-bred varieties will be tailored to smell, taste, feel and appear in a way that is desirable to purchasers. These varieties could also be easier to grow for farmers, requiring less water and being more disease resistant. For more, go to the Frontiers website.
Samsung Electronics announced in Australia the launch of the latest Galaxy A smartphones — the new Galaxy A16 5G. These new, affordable smartphones bring stunning improvements to the A series lineup, combining immersive visuals, sleek designs, and secure, reliable experiences; elevating everyday experiences for its users.
Galaxy A16 5G adopt Samsung’s signature Galaxy design language, featuring refined, rounded corners and a linear camera lens layout. The Galaxy A16 5G is available in the premium colour of Blue Black.
Immersive experience with FHD+ Super AMOLED display
Galaxy A16 5G feature a 6.7″ FHD+ Super AMOLED display, a notable upgrade from last year’s 6.5-inch screen on the A15 series. The Super AMOLED display provides scenes with true-to-life colors and sharp clarity, making the display ideal for watching videos, gaming, or browsing content.
The Galaxy A16 5G also introduces an improved, sleeker design, with a thinner body measuring just 7.9mm—down from 8.4mm in last year’s A15 series. The streamlined bezels further emphasise the 6.7-inch FHD+ Super AMOLED display, helping users better immerse in content and gameplay while enhancing the overall screen size and visual experience.
In addition, the key island design provides a sleek look and feel, which contributes to an easy and intuitive grip on the Galaxy A16 5G, making the device more comfortable to hold for daily use.
Samsung Galaxy A16 Reliability and enhanced security
Samsung’s commitment to reliability and security is at the core of the Galaxy A16 5G. A16 5G is IP54-rated1 for dust and water resistance.
The Galaxy A16 5G will also receive 6 generations of One UI and Android OS updates, as well as 6 years of Samsung Security Maintenance Releases (SMR), keeping the device secure and up to date. Samsung Knox Vault is also integrated into the Galaxy A16 5G, providing high-level security to protect private, personal data such as user passwords and secrets from hardware-based attacks including voltage glitches, temperature tampering, and laser interference.
High-resolution triple camera
For photography lovers, the Galaxy A16 5G comes equipped with a versatile triple lens, headlined by a 50MP main sensor that captures stunning photos in any conditions. Accompanied by a 5MP ultra-wide and 2MP macro lens, the A16 5G ensures every shot is detailed and vibrant. Selfie enthusiasts can enjoy sharper, more joyful selfies with the 13MP front camera, which can focus on details, sharpness, and color rendition if any.
Enhanced performance and long-lasting battery life
Under the hood, the Galaxy A16 5G boasts a performance boost thanks to its advanced octa-core processor, ensuring smooth and flawless performance for high-quality videos, games, and multitasking. The Galaxy A16 5G’s robust 5000mAh battery with 25W Super-Fast Charging capability enables users to stay connected throughout the day.
Samsung Galaxy A16 Pricing and availability
The new Galaxy A16 5G will be available in Blue Black for $349 (5G) at selected retailers from 14th November 2024.
Xero, the global small business platform, has released new research highlighting how Australian small businesses feel about participating in Black Friday this year. The survey of 551 Australian small businesses reveals 60% agree there is pressure to compete with big businesses during Black Friday sales, and nearly a third (29%) of those not planning on taking part this year can’t afford to offer discounts.
The survey explored the relationship small businesses have with Black Friday and found that nearly a quarter (24%) of small businesses are not engaging in the event this year, and a further 25% are unsure if they will.
Angad Soin, Managing Director, ANZ, Xero, said: “Only half of small businesses are leveraging the opportunity to take part in Black Friday, despite it being touted as one of the most important sales events on the annual calendar. The reasons for not doing so are varied but the primary factors point to a concern around how they can participate while driving growth sustainably.”
While affordability is the biggest driver for not participating, other reasons include not having enough stock or inventory to support the event (19%), the logistics are too difficult (11%) and concerns that discounting would negatively impact their profit margins (15%). Small businesses who previously participated in Black Friday shared a similar sentiment, with more than a quarter (26%) stating budgeting and forecasting cash flow as a key challenge.
Sustainability and brand image a concern
Personal attitudes towards Black Friday and discounting also drive rejection of the sales event among small businesses. More than a third (34%) of those surveyed say they rarely or never offer discounts because they believe it devalues their business’ goods or services. Some businesses who are not planning on participating in Black Friday this year revealed they do not feel beholden to sales, with nearly a quarter (24%) feeling confident their customers will shop with them regardless. Moreover, nearly one quarter (23%) of small businesses with 11-20 employees, who are not planning on taking part this year, feel Black Friday sales are environmentally unsustainable.
Jess and Stef Dadon, founders of Melbourne-based sustainable footwear brand, TWOOBS, said: “TWOOBS doesn’t participate in Black Friday because we believe that major sales events like Black Friday are contributing to overconsumption culture. The response from our customers has been overwhelmingly positive, and most are excited to see a brand putting the planet above sales. We’ll be using our social media channels over the Black Friday period to ignite thoughtful conversation about what overconsumption means for our planet, and to educate and inspire consumers and other brands.”
Customer retention is a key motivation to participate
Meanwhile, those 50% of Australian small businesses who will participate in Black Friday are doing so primarily to grow and strengthen their customer base. Respondents are hoping to reach new customers (48%), build loyalty with existing customers (42%) and meet customer demand (39%). Xero’s research also suggests an eagerness to boost sales may be pushing participation for small businesses who often offer discounts, with 55% saying boosting sales and cash flow was a reason they hold sales.
Angad Soin added: “Cash flow is critical for small businesses, and greater visibility of it can help them make better choices around discounting and marketing spend for events like Black Friday. We’d suggest small businesses speak with their advisor to work out what makes sense for their situation, plus take advantage of tools that are available to help with understanding their options.
“Leveraging the groundswell of major events like Black Friday can be a great opportunity to remind customers why supporting small businesses matters. As a big believer in shopping local and supporting small businesses, I hope other consumers do the same and keep their favourites top of mind during the busiest retail period of the year.”
Fiverr International Ltd. (NYSE: FVRR), the company that is changing how the world works together, has today revealed its latest 2024 Business Trends Index. The Index tracks freelance digital services trends based on searches across Fiverr’s platform. Over the last six months, the trending in demand skills by Australian businesses include advertising services, dropshipping, and digital design, notably 3D printing. This surge highlights the growing need for freelancers as businesses adapt to shifting market conditions in their pursuit of a competitive edge
As Australian businesses navigate ongoing economic challenges, there are encouraging signs of recovery. More companies are turning to freelance specialists to accelerate growth and drive innovation. The Index reveals a renewed sense of business optimism, marked by a staggering 6,700% increase in searches for advertising services, with a focus on Google and social media campaigns. Meanwhile, dropshipping services saw a 290% increase, reflecting the continued growth of eCommerce as small businesses adopt new retail models. Additionally, digital design services—particularly 3D printing—experienced an extraordinary 8,530% surge, highlighting the rising demand for advanced design and manufacturing solutions.
Matti Yahav, Chief Marketing Officer at Fiverr, noted, “The strong growth of advertising, dropshipping, and 3D design services on Fiverr signals a significant shift in how Australian businesses are seizing market opportunities. Freelancers are playing a vital role in driving innovation across industries. In an unpredictable economy, businesses are strategically investing in freelance talent to remain agile and competitive. We’re seeing a particular focus on services that can boost brand visibility, optimise eCommerce operations, and bring cutting-edge design projects to life, signalling renewed optimism in the business landscape.”
Top Freelance digital services in high demand skills in Demand in Australia:
1. Advertising and Digital Marketing experience as businesses seek boost their brand in a competitive market
Australian companies are ramping up their advertising and digital marketing efforts to stand out in a competitive marketplace. This has resulted in a significant surge in demand for freelance advertising professionals, with some freelancers earning up to $800 per project. Within the advertising category the top three skills in demand are:
Google Ads Campaigns – +26% growth | Earning range: $500 – $2,000 per project
Meta Ads Campaigns – +43% growth | Earning range: $300 – $1,000 per project
Monthly SEO Service – +549% growth | Earning range: $500 – $1,200 per project
2. Boom in Dropshipping as eCommerce thrives
Shopify experts remain in high demand among small to medium-sized enterprises (SMEs), alongside the growing popularity of dropshipping. As more businesses look for cost-effective ways to manage inventory and scale operations, the Index reports a 290% increase in demand for dropshipping services. Businesses are increasingly turning to freelancers to set up, manage, and optimise their online stores
3. 3D Printing skills leads the rise in digital design services
Digital design, specifically 3D printing, has seen an explosive 8,530% increase in demand as industries from fashion to automotive adopt 3D printing for prototyping and manufacturing. Freelancers with 3D design expertise are capitalising on this surge by providing specialised services to a wide range of industries.
3D Printing Design – +8,530% growth | Earning range: $500 – $1,000 per project
3D rendering architecture – +56% growth | Earning range: $500 – $1,000 per project
Matti Yahav added, “These trends highlight the wide range of services being requested on Fiverr across industries. Whether it’s a small retailer exploring dropshipping or a tech startup pushing the limits of design with 3D printing, Australian businesses are tapping into freelance talent to innovate and grow.”
Short form video skills driving freelance income growth
As the cost of living continues to rise, more Australians are turning to side hustles to monetise their skills and supplement their incomes, with a particular focus on short-form video content creation. turning to freelancing to supplement their incomes. Fiverr’s Index shows significant growth in freelance categories, particularly in short form video skills.
YouTube Channel Creation and Setup – +926% growth | Earning range: $150 – $300 per project
Short Form Video Editor – +97% growth | Earning range: $125 – $200 per project
Fiverr’s data demonstrates that, despite economic challenges, Australians are leveraging their skills to not only sustain but grow their income streams.
For a detailed breakdown of global trends, Fiverr’s 2024 Fall Business Trends Index also includes insights from the U.S., U.K., France, Germany, and more.
New data released this week by credit bureau illion, an Experian company, as part of its Commercial Risk Barometer, reveals that business failure risk has continued to improve over the last quarter (August – October 2024). This improvement is not uniform across industries and regions; for example, construction recovers, however, with some still deteriorating.
Construction industry turns corner
Most notably, the Construction industry has improved, where business failure risk was down 0.2% in the September quarter, suggesting that more favourable trading conditions are beginning to appear in what has been a long period of economic fragility for the sector.
“illion’s data showed that trading growth in this sector is now outpacing inflation, which may finally translate into more stable cash flows and fewer construction businesses in financial stress,” said Barrett Hasseldine, illion’s Head of Modelling.
illion’s data showed the Construction sector’s annual growth significantly outpaced inflation, rising by more than 10% year on year. Rising trade activity from higher consumption contributed to this growth, suggesting that businesses are beginning to see more positive cash flows again.
Improvement in the failure risk of construction businesses may be attributed to better servicing of invoice payments, reducing the risk of insolvencies.
“From the data, we are seeing a 6% improvement in the time taken to pay invoices, and this is also coinciding with greater trading activity,” Barrett added. We therefore believe that the Construction sector may now be operating with more stable and sustainable cash flows, which is great news. Hopefully this translates into lower insolvency rates through 2025, contingent on the state of the broader economy.
“Although a small percentage of construction businesses are still struggling to meet their financial obligations, the majority are doing better than they were.”
Other sectors a mixed bag
In other sectors, Mining and Wholesale trade have also continued to go from strength to strength, each now being more than 40% lower risk than the national average. Growth in the Mining sector rose a huge 16% year-on-year, where ‘wholesale trade’ improved a very respectable 12%.
“The Mining sector, together with Agriculture, have contributed to business failure risk in regional Australia being lower than metro Australia,” Barrett added.
However, illion’s data did show that other sectors are of concern. The Utility sector has deteriorated somewhat, with illion’s analysis showing that its failure risk rose by 1.4% in the September quarter, due in part to a 10% reduction in consumer spending and the payment of trade invoices taking 5% longer.
“The lower consumer spending may simply be due to lower energy tariffs, but if consumption were to fall beyond normal seasonal variations, the failure risk of Utility businesses could rise in 2025; especially as overdue invoices are already on the rise in this sector.” Barrett added. “Any indication of further deterioration would therefore need to be closely monitored.”
illion’s Commercial Risk Barometer highlighted that sectors such as the Food Services industry also continue to struggle, with the business failure risk remaining 40% higher than the national average.
The data showed that although the sector has experienced a 10% rise in consumer spending over the September quarter, this has made little impact, with the sector also seeing a 20% rise in the time taken to pay late invoices. This has gone from 16 days on average in June 2024, to 19 days in Sept 2024. “While it might not sound a lot, it makes a big difference – in addition, the sector has also seen a 1% rise in failure risk over Q3,” said Barrett.
“While higher spending is a promising sign of business activity, the challenges that the Food Services sector faces with invoice payments suggests that a proportion of its businesses may find a difficult road ahead.”
Overall, illion’s data shows that some industries are seeing a rise in business activity while others are delaying payment of overdue invoices. The risk of Food Services, Transport and Utility companies may be of particular concern in 2025, therefore requiring particularly close monitoring. Mining, Professional Services and Agriculture may continue to offer better opportunities for investment and lending, with Construction also possibly eyeing a recovery.
Business Growth (Percentage) – Year to September 2024 (Year on Year)
Source: illion Commercial Stress Barometer, October 2024
Regional Australia winning, while metro is dragging
Geographically, businesses in metropolitan Sydney, Melbourne, and Adelaide have the highest risk of business failure, currently around 7% higher than the national average. This may be largely because of higher living costs and stressed budgets impacting on household consumption.
Conversely, businesses in regional Australia and in metropolitan centres, whose growth is influenced by regional and rural activity, appear to be faring better.
“For example, when compared to the national average, businesses in metro QLD and WA have 10% and 13% lower than average failure risk, while regional WA, SA, and QLD have 20%, 15%, and 10% lower than average failure risk,” Barrett added. “Even businesses in regional NSW and VIC are faring better than the national average.
“This lower risk is directly related to regional Australia’s relationship with the mining and agricultural sectors – these being 45% and 30% lower risk when compared to the average over all sectors.”
More promising times may lie ahead for some business sectors, and Australia might be beginning to turn the economic corner in terms of construction activity, although this is qualified optimism, as business confidence still appears to be erratic and metro services businesses still showing some signs of stress. illion continues to monitor closely.
Business Failure Risk by State and Geographical Region – Percentage Higher/Lower than National Average
Source: illion Commercial Stress Barometer, October 2024
Epson Australia has expanded its A4 workforce business print portfolio with two new A4 colour devices, the EM-C800 multi-function printer (MFP) and the EP-C800 single-function printer (SFP). Both models are powered by PrecisionCore® technology providing a smart, reliable, and more sustainable solution designed for high productivity and minimal waste.
These compact network printers are built for speed, efficiency and low energy use making them ideal for busy workgroups.
The A4 WorkForce® Pro EM-C800 and EP-C800 offer print speeds of up to 25 ISO ppm (mono/colour)¹, fast first-page output and feature a replaceable ink pack system (RIPS).
This RIPS system provides extra high-capacity ink packs that can print up to 50,000 ISO pages in mono or 20,000 ISO pages in colour² before needing replacement.
Both models support PCL3 and Adobe® PostScript®3 allowing for seamless shared network printing, while their open platform integrates easily with leading third-party solutions and enterprise applications.
They are also fully compatible with the Epson Solutions Suite which streamlines printer installation, device configuration and workflow management while offering remote diagnostics and operation. In addition, a range of advanced security features helps control user access.
Key features of the A4 WorkForce Pro EM-C800 and EP-C800
Reliability: designed for monthly print volumes of up to 5,000 pages.
Energy efficiency: low power consumption.
Minimal user intervention: replaceable ink pack system and paper capacity up to 1,830 pages with optional trays.
Productivity: the EM-C800 includes a 50-page automatic document feeder (ADF), auto 2-sided printing, copying, duplex scanning (up to 60 ipm) and faxing. It also supports scan-to-email and more.
Compact design: ideal for efficient and streamlined workstations.
Superior image quality: use DURABrite® Ultra, which is fast drying, water resistant pigment ink for vibrant colour and crisp text.
Epson’s business printing solutions are designed to reinvent office printing with minimal intervention, affordability and low energy consumption. Powered by PrecisionCore Heat-Free technology, Epson’s portfolio ranges from desktop printers for hybrid work environments to high-performance WorkForce Enterprise solutions, all built with fewer moving parts to meet market demands.
To learn more, visit Epson business inkjet and Epson PrecisionCore.
ASUS has announced that ExpertBook P5 (P5405), a groundbreaking Copilot+ PC designed to empower modern professionals, is now available in Australia and New Zealand through ASUS E-shop and selected resellers.
With reports finding that Australian businesses are set to boost AI investment by 67% this year and three-quarters of Australian business leaders (75%) believe their organisations will be at a competitive disadvantage if they do not invest in AI. ASUS has worked to deliver a product that delivers speed, battery life and security to empower modern businesses to capitalise on AI software as it becomes more and more ubiquitous in the workplace, providing competitive advantages with productivity and efficiency for employees.
Powered by the latest Intel® Core™ Ultra processor (Series 2) with up to 47 NPU TOPS, delivering an up to 3X AI performance boost over the prior generation and featuring ASUS AI ExpertMeet, this AI-driven powerhouse streamlines workflows and enhances collaboration. Its sleek, durable aluminium chassis houses a stunning 2.5K 144 Hz display, delivering exceptional visuals. With a 1.29 kg feather-light design, robust security features, and a focus on sustainability, ExpertBook P5 is the perfect companion for on-the-go professionals seeking peak performance and efficiency.
Emma Ou, Commercial Regional Head for Australia, New Zealand, Singapore, and Malaysia, SYS BG at ASUS, said “The ExpertBook P5 introduces our new P series, targeting the SMB sector. This Copilot+ PC is designed for work and has ASUS AI ExpertMeet, an on-device AI assistant ensuring your data stays on your laptop. With a battery life of up to 28 hours*, the ExpertBook P5 is a great choice for professionals and everyday users who need a reliable and efficient laptop. We’re thrilled to bring this model to Australia and New Zealand.”
Experience the power of AI in meetings
ASUS ExpertBook P5 benefits from the all-new ASUS AI ExpertMeet, an on-device AI assistant that ensures your data stays on your laptop, exactly where it belongs. ASUS AI ExpertMeet transforms meetings into productive and engaging experiences, and leverages advanced AI capabilities to enhance audio, video, and collaboration features, ensuring seamless communication and capturing every important detail.
AI ExpertMeet offers:
AI Meeting Minutes – records the meeting in real-time, providing transcripts, translations and AI summary to capture key points
AI Translation – seamless multi-language communications in real-time with subtitle generation from both audio sources
Business Watermark – for secure on-screen sharing, protecting proprietary data, better-trusted relations and partnerships
AI Audio – for ultimate clarity offering general, single-presenter and multi-presenter mode for optimal experience
AI Camera – provides seamless visual experience with lighting correction, auto framing, appearance filters, gaze correction and background blur.
ASUS ExpertGuardian: the ultimate guardian of confidential data
ASUS ExpertBook P5’s robust security arsenal safeguards critical data. Engineered with a business-grade and NIST SP 800-155-compliant BIOS, it provides a foundational layer of protection against firmware attacks. Coupled with Windows 11 Secured-core PC technologies (TPM, DMA, DRTM), the ExpertBook P5 creates a fortified defence against software vulnerabilities. To ensure long-term security, ASUS offers comprehensive five-year support for BIOS and driver updates, safeguarding the system against emerging threats. The ExpertBook P5 also comes with integrated biometric login with FIDO2 authentication, ensuring the utmost security of your data.
Complementing this robust hardware-based security, ExpertBook P5 includes a complimentary one-year McAfee+ Premium membership for free. This comprehensive security suite leverages McAfee Smart AI™ for advanced threat detection, including AI-powered deepfake detection to protect against sophisticated social engineering attacks. Additionally, email scam protection provides an extra layer of defence against phishing attempts.
In addition to all this, ExpertBook P5 also comes with Adaptive Lock that detects your presence and uses an integrated infrared camera to recognise your face and log you in without lifting a finger. The moment you step away, ExpertBook P5 automatically locks to protect both your AI laptop and your data.
The future of work
Crafted with meticulous attention to detail, ExpertBook P5 boasts a premium aluminium design that seamlessly blends aesthetics and ergonomics. Despite its lightweight construction, at just 1.29 kg, P5 offers exceptional durability — meeting US MIL-STD 810H military grade standard to ensure resilience to environmental extremes, including wide temperature fluctuations, sudden shocks and jarring vibrations. It also undergoes the rigorous in-house ASUS Superior Durability Test, including 120 cm drop tests, extensive hinge cycles, 78cc spill-resistant test and keyboard durability tests, ensuring it can withstand the rigours of daily use.
ExpertBook P5 is a thoughtfully designed workspace featuring conveniently placed function keys and a spacious mouse area created by relocating I/O ports to the left, optimising productivity and comfort during video conferences and multitasking.
Engineered with the ASUS ExpertCool thermal structure and a newly enhanced cooling design, the ExpertBook P5 ensures consistent, optimal cooling whether the lid is open or closed, guaranteeing peak performance even during extended usage. It is a productivity powerhouse designed to elevate professional performance, empowering users to achieve their full potential.
Continuing with the ASUS commitment to sustainability, ExpertBook P5 also represents a significant advancement in sustainable technology. This intelligent product has significantly enhanced its circularity by 10% to 50%, utilising Circular Transition Indicators (CTI) for performance measurement. By incorporating recycled materials and a modular design, ExpertBook P5 directly addresses the pressing issue of e-waste, making it a preferred choice for businesses holding sustainable values as a core purpose.
All-day battery life and fast charge support
The ExpertBook P5405 features all-day battery providing up to 28 hrs of battery life. In addition, it has fast charging technology that charges the battery from 5% to 60% in under 49 minutes.
ExpertCare Guarantee
Our commitment to quality is further supported by the ExpertCare Guarantee for our entire P series. This offers AUD $500 in compensation for manufacturer’s hardware fault needing repair within the first year, giving you complete peace of mind in your investment.
ASUS Service Guarantee
Understanding the critical needs of modern professionals, ASUS Service Guarantee includes a comprehensive service network, dedicated support teams, and a commitment to minimising downtime for our customers. We offer hassle-free onsite warranty repairs and extended commercial service options to give our customers peace of mind.
Easy to service design – ExpertBook P5 has an easy-to-service design that helps maximise system uptime by enabling system administrators to perform maintenance and upgrade system components easily with just one tool required to open the chassis.
ExpertBook P1
Adding to the P series lineup, ASUS also launched a compact and elegant ASUS ExpertBook P1 that weighs a mere 1.42 kg. Empowered by the all-new ASUS AI ExpertMeet tool it is engineered to deliver superb performance powered by an up to 13th Gen Intel® Core™ i7 processor with dual RAM up to 64GB and packs up to 1TB capacity. ASUS ExpertBook P1 is engineered to protect your privacy and business data via a built-in fingerprint sensor and integrated TPM 2.0 chip — your reliable, trusted travelling companion, ready to complete every task on time.
Officeworks, Australia’s leading retailer for technology, office supplies, furniture, stationery and learning and development resources, has rolled out a Same Day Printing service enabling customers to get high quality brochures, business cards, menus and more printed when they need it – today.
Currently available at 45 key stores across the country, the service means customers who order online or in store by 2pm can pick up their printing that day at their nearest Same Day-enabled Officeworks store. The Same Day Printing range includes flyers, business cards, brochures, menus and greeting cards as well as event stationery like invitations and RSVP cards, table numbers, place cards and thank you cards.
The new service reflects Officeworks’ long-standing commitment to helping customers make bigger things happen, making it easier to bring a new idea to life, evolve their brand, or meet a crucial deadline. It expands Officeworks’ extensive existing Print+Create offering that has been providing high quality and affordable printing on a wide range of products for three decades.
Officeworks’ Head of Print+Create Michael Salt said: “At Officeworks, we understand that life and work are faster paced than ever and sometimes the deadline is today. With our Same Day Printing service, we’re better equipped than ever to help our customers stay ahead in business, work and life, without compromising on quality, convenience or price.
“We’ve been heartened by the customer response to the service so far. Whether it’s making a last-minute change to tonight’s menu, creating flyers for a sale that starts tomorrow, or printing family Christmas cards so you can get them in the post on time, our Same Day Printing service helps us support our customers in a way no one else can.”
In a further enhancement of its Print+Create offering, Officeworks also recently launched a Save Your Work function which allows customers to save design projects in progress. Customers can save up to 200 projects and return to their drafts to edit, or update saved designs before printing, or to reprint an existing project without the need to re-upload.
This Save Your Work function is available across Officeworks’ full suite of Print+Copy services including personalised gifts, packaging and promotional materials, documents, and the Same Day Printing range.
The Same Day Printing service is powered by state-of-the-art Konica Minolta’s AccurioPress C4080 printers which were installed at 45 Officeworks stores across Australia.
Andrew Cocker, General Manager Konica Minolta Australia, said: “Konica Minolta is committed to pushing the boundaries of what’s possible and delivering exceptional value to partners and customers. It has been highly rewarding partnering with Officeworks to make this innovative, customer-first service possible.”
Learn more about Same Day Printing at Officeworks and explore the full range here, and explore Save Your Work here.
