Category Archives: IT

Storage and sharing of files

Posted on by
2

Emailing copies of files around an office environment just does not make sense especially if they are large ones. In this guide we will discuss what are your options for storage, backup and sharing files in small businesses and lead you through what you should consider in making your decision.

File sharing is the practice of distributing or providing access to computer files, multimedia (audio, images, and video), documents, or electronic books. Common methods of storage, transmission, and dispersion include manual sharing utilising removable media such as a USB stick or portable hard drive, file sharing server on a computer network, and cloud-based storage platforms on the internet.

WHY do I want a File Share Storage Solution?

You may wish to share files in your office, to your clients, or on the other side of the world. It is most likely to be a document being worked on by many or a large document that is too large for email. Parties with access may or may not have the authority to edit the file.

Even if you do not want to share files, having separate storage available is great for an individual to store files when they start to run out of room on their PC.

WHAT do you need to know about File Sharing and Storage Options?

There are 3 main types of storage that a small business is likely to consider:
  1. USB memory stick or portable hard drive – portable storage that plugs into a USB port on your PC.
  2. File Sharing server – Data storage box located on your network (Be sure to read our essential guide on Networks)
  3. Cloud-based storage – Data storage provided by a 3rd party and accessed through the internet (Be sure to read our essential guide on Cloud-based services)

File sharing is bad when the wrong person gets hold of a file that they should not have and as such you should ensure you have the appropriate security measures to stop unauthorised access.

Advantages and Disadvantages:
  • USB memory stick
    • Advantage: Cheap and does not require internet or networking, very cheap
    • Disadvantage: manual and requires to be physicaly moved between devices, fixed capacity
  • File Sharing Server
    • Advantage: No monthly fees, instant access over network and or internet, high-speed transfer especially on the same network, functionality can be combined with other applications on an in house server
    • Disadvantage: upfront cost and set up, data could be lost if not backed up properly, additional capacity requires additional or larger hard drive to be installed
  • Cloud-Based Storage
    • Advantage: no hardware required, predictable monthly fee, increase capacity by paying more, access from anywhere
    • Disadvantage: Speed limited to internet speed, you rely on storage vendors security and backup unless unlimited, uses your internet download allowance, ongoing fees

HOW to make a decision between Cloud Storage vs NAS File Server?

Considerations when buying a file server:

A file server also called a NAS (network-attached storage) is a computer designed specifically to share files and can be provided by an IT specialist or even bought off the shelf at Officeworks.  It will plug into your office network by ethernet cable or potentially by wifi.

  • Is it plug and play – just works once you connect it?
  • Will it support a backup solution preferably offsite? (Be sure to read our essential guide on Backup)
  • Do you want it to connect to a cloud service for extra capacity or backup?
  • Does it have a USB port for simple backup?
  • What size and speed of hard drives?  Normally expressed as TB or terabytes.
  • Does it have spare drive bays to add additional hard drives?
  • Will it work with Windows and Macs?
  • Does it support redundancy?  This could be a 2nd power supply or duplication of the same data on 2 disks. This means if one fails you are still up and running without needing to go to your backup.
  • Can video surveillance footage be plugged directly in?
Considerations if choosing a Cloud-based Storage solution:
  • Key players in this space include Google Drive, Microsoft One Drive, iCloud, and Dropbox all of which offer a small amount of storage for free and then charge a monthly fee based on capacity required. What will be your cost?
  • What do you want to store here and is that something you want as a policy in your business?
  • How much storage do you need? (Allow min 1TB per person – more if you deal with large files)
  • Is there a file size limit? For example, individual file no bigger than 10GB
  • Cloud vendors may offer you value add services like productivity tools. What are they and are they of any use?
  • What guarantees do they provide around the availability of service? For example, they may say that your data will be available 364 days meaning up to 1 day a year it might not.
  • What security do they have in place?
  • How do you authenticate an individual is allowed access? (passwords etc)
  • Is there a backup strategy? How many previous versions of a file are backed up and can still be accessed?
  • How fast can you upload or download files? Is that speed equal to the speed of your internet plan?
  • Can files be automatically synced between a PC in the office and the cloud storage?
  • How does it integrate with your operating system (e.g. Windows) and browser (e.g. Google)?
  • Does your main business application integrate automatically?  For example, the CAD design software AutoCAD will integrate with OneDrive allowing seamless sharing of this drafting tool.
  • Where is the storage located?  Is it Australia or overseas?
  • What customer service and support is available?

HINT

Be sure to read our essential guide on Backup to ensure that if you have a disaster you can recover from it!

Reviews of simple storage devices can be found by visiting Gadgetguy

A good comparison of cloud storage vendors can be found here:
Techradar

SUMMARY – Easy File Share Solutions

A modern small business will need some sort of file sharing facility and with modern technology, it is easy to do.  This will make you more collaborative with your staff, for customers and your suppliers. It will also save you time, money, and stress.

IT Support – help with technology

Posted on by
1

Chances are you are reading this because you need help now!  IT support is one of those things that you never think about until something goes wrong or you need to do something but have no idea how to do it. This guide will look at how to get support and what you must consider.

Information Technology (IT) support refers to any assistance given with technology-related products and services. The role of an IT technical support engineer is primarily to help monitor and maintain computer systems and networks across an organisation.

WHY is keeping my IT running so important?

If your computers and technology are not working you may not be able to make any money, it may also affect your customer service to valued clients. IT support can be critical to your small business to get you running again.

WHAT does IT Support cover?

IT stands for Information Technology and in your business could extend to your computers, phones, printers, network, software, and cloud solutions you use like an accounting package or POS system.

IT support will come in three forms:
  1. Advice & installation of solutions
  2. Repair of issues
  3. Monitoring and optimisation of your IT

The actual support is provided by experts who are most likely running their own small business servicing clients like you. Some of the most common services would include:

  • Hard drive, email, and network configuration
  • Software installation
  • Software, hardware, and network upgrades
  • Desktop support
  • Application solution recommendations
  • Server and application support
  • Cloud services integration
  • Preventative maintenance and network audits
  • Data backup and recovery
  • Virus protection and removal

HOW do I choose the right IT support for my Small Business?

You should consider the following points to determine what you will require from an IT vendor:

  1. Do you need onsite support or do you just need to visit your local computer store where you bought your PC or other IT devices?
  2. Might you require out of hours support?
  3. Can the IT support representative talk to you in plain English so you understand what is going on?
  4. Are phone support and remote interrogation offered?  This will save both time and cost.
  5. Area of coverage. If you have a 2nd location can this firm provide adequate support?
  6. What sort of response times do you need and what can be provided? Rule of thumb here is the more critical the resolution, the better the response time needed. You could represent this by how much money you are losing if an IT solution is not working.
  7. Do you want a Service contract that would provide you a predictable fixed cost per month or pay by the hour or a hybrid of the two?
  8. It is possible to have an IT support business monitor your IT environment which could mean issues are fixed before you are aware of them? This could be as simple as creating an alert to notify the internet is down.
  9. What is the process to log a service request and to check its status?  Many IT service companies offer a portal where “tickets are logged” via an internet portal providing you extra peace of mind.
  10. Does the proposed IT services business have a good reputation?  You can ask for references and also search on the internet.
  11. How much are you prepared to pay to keep everything running?  It may come as a surprise to many that the cost of IT support can far exceed the cost of the hardware (PC) in the first place.

You can find IT support by googling small business IT support, asking associates for recommendations, or even asking your local computer store. Note it can be hard to find a good vendor.

HINTS

  • Reliability comes in two forms.  Make sure the business you deal with is reputable and delivers consistent service.  Having great customer service in the first month is no good if it is bad in the 3rd month. Also understand the actual person visiting your office of a multi-person firm may not be as reliable as another.  If the individual is sub-standard insist on a different person servicing your business.
  • Confidentiality is critical.  Remember you are giving access to an external party to your confidential information held on your computers.
  • If your IT device such as a printer is not working is it a configuration issue or is it just broken and need a warranty repair.  If it is a warranty repair, this will in theory not cost you anything.  Having an IT person in your office to tell you this will incur a per hour fee.
  • Same day service and service out of normal business hours will most likely cost you more.
  • We have a whole guide devoted to back up however if you do nothing else ensure you back up your data and keep it securely on the cloud or at an external location. If everything goes wrong, you will still have a copy.

SUMMARY – Reliable Tech Support

IT support may seem expensive until you need it, and at that time you will be prepared to pay a lot to get back up and running.  Pick a reliable support organisation that you can call on when needed.

Set up a Wi-Fi network

Posted on by
Reply

Before you find someone to help you set up a Wi-Fi network, you will be pleased to know that the process is extremely easy.  In this guide, we will look at the possibilities and help you decide what to buy and how to set it up to ensure the best productivity.

Wi-Fi is a wireless sharing technology that allows devices such as computers (laptops and desktops), smartphones and other equipment (printers and video cameras) to connect to the Internet.

WHY should I have a Wi-Fi network?

Suppose you are transferring large amounts of data, or you need a mission-critical connection to the internet. In that case, you should not have a Wi-Fi connection, you should instead use a cable connection to your modem or Wi-Fi router. An ethernet cable will allow faster transfer speeds and a more reliable connection.

However, if you want to seamlessly move to different places in your home or office without being tied to cables, Wi-Fi is a must.  Wi-Fi encourages collaboration but, most importantly, simplicity rather than having to do expensive hardware and cabling installs.

If you run a business where your guest might benefit from Wi-Fi, it is also simple to provide them with access to the internet, but not access your private computer resources and files.

WHAT do I need to set up a Wi-Fi network?

Small Business Answers have a separate article on setting up a computer network covering all the higher-level information you need to understand.

Steps to set up a Wi-Fi network:
  1. You will need to sign up for an Internet plan where you should consider what speed and capacity will suit your needs
  2. Buy a wireless router. A wireless router is a device that does two key functions. The router function allows a single internet connection provided by a modem (device to connect you to the internet) to be distributed across many devices.  It is very simplistically like a single power point and adding a power board – you can now plug more things in. The wireless function allows a radio connection of devices without any cables, thus wireless. The connected device like a Notebook will, of course, need its own power source like a battery.
  3. Connect your wireless router to your modem with the supplied ethernet cable.
  4. Set up your wireless router. See the next section for more details.
  5. Connect your devices with a password to your router (more details below). Password protection does two things. First, it stops just anyone connecting to your network, like neighbours or some random person using your network to download movies. Secondly, it prevents others from getting unauthorised access to your network, which might allow them access to private information. More details on internet security can be found in this guide.
  6. Decide who else will have access and under any restrictions.

Which wireless router should I buy?

Our sister site www.Gadgetguy.com.au has reviews on various models to help you decide. Your friendly office supply or consumer electronics store will also have some good advice.

There are some different types you need to understand first:
  • 4G/5G router – different from others as it uses the mobile phone network to access the internet. No broadband connection required, and it will work anywhere there is mobile phone coverage.  Internet access will, however, be more expensive.
  • Standard Wireless router – most common and economical solution.
  • Wi-Fi mesh router – provides multiple units that enable a much greater coverage area in your place of work with a seamless transfer from one mesh unit to the next. This means a more reliable internet connection for the user.
  • Business access points and small business solutions – Specific products designed for larger offices or to give Wi-Fi access to customers.  There is a simple unit from Netgear called an Orbi Pro. Beyond this, we suggest you seek professional advice.

A wireless router may have been provided to you by your internet provider.  These routers are generally the most basic models and may not work as well as a product bought for the purpose.  It may lack coverage, capacity (number of connected devices) and speed of transfer.

HOW do I set up a wireless router?

Before you break into a sweat, a simple setup will require you to

Configure a Wi-Fi Router
  1. Select a central location for the router
  2. Connect the supplied ethernet cable from your router to the internet modem
  3. Connect to a power point and turn it on if it has a switch
  4. Look on the bottom/back of the unit for a network name (SSID) and password.  The preconfigured name and password will be unique to your router
  5. On your PC or phone, select WI-FI and look for a match to your new router’s network name. Select and add the password
  6. You are now connected
Advanced setup:

Your router will come with instructions that will allow you to make more customisation to your router settings. These will include more complicated setups like a mesh router and directions on downloading an app to your smartphone to assist with the installation and administration process. You will be able to change your network name and password, alter security restrictions or limitations to groups or individuals and the ability to set up a guest network.

A guest network is a key feature you should enable on your router.  This means any visitors to your business can benefit from access to the internet but not have access to your printers, shared file systems, POS units etc. Within the router setup menu, which can be reached by either the provided app or by entering a sequence of numbers (IP address) into your connected internet browser (instructions in the router box).  Once connected, select the Wi-Fi or wireless section and enable a guest network.  Here you can give the separate network a name and password, which you can then provide to your customers.

HINTS

If you do need additional support, see our guide to IT support.

A standard wireless routers coverage can be increased using a Wi-Fi extender which increases the distance covered from the router but by using a different Wi-Fi network name.  This is not as simple as a mesh solution but a cheaper way of extending coverage. See our guide on how to improve your Wi-Fi

SUMMARY – Set up a Wi-Fi network

A wireless router will enable you to wirelessly connect your devices to the internet like a PC.  This simple device removes the need for cabling and allows mobility within your business premise.  A router may be supplied by your internet provider. Still, a higher quality unity easily available from a local retailer is more likely to provide a more productive result.  Simple setup can be done in minutes by a novice with more advanced configurations allowing you greater security and control as well as allowing you to set up a 2nd network for visitors, excluding them any access to your private resources.

How to Improve Wi-Fi

Posted on by
1

We rely so heavily on Internet connections these days, and we are quick to blame the broadband provider when it does not work. However, the question you should be really asking is How to improve Wi-Fi?

WiFi a wireless radio transmission allowing computers, tablets, smartphones, Printers, Camera’s and other WiFi enabled devices to connect to the internet or communicate with one another within a set area.

WHY should I worry about Wi-Fi black spots?

 Wi-Fi is designed for in-building use with a range of about 10 to 30 meters. Its range is such as to not interfere with someone else’s Wi-Fi network in the next building. Wi-Fi is unlikely to pass through water or thick steel but can pass through walls which will reduce the signal strength.

The better the connection you have (signal strength), the more reliable and faster your connection will be.  Remember, though, your internet connection will never be faster than the broadband plan you have subscribed to.  See our guide on Internet Plans and Provision.

WHAT do I need for Wi-Fi?

Everything you need to know about setting up a Wi-Fi router and a computer network can be found in this guide.

HOW to Improve Wi-Fi?

Our sister publication has created a simple guide for improving Wi-Fi performance.

  1. Place your Router in the middle of all the Wi-Fi action
    The best place to position your Wi-Fi router will be in the centre of where the devices (or people) are located in your office.
  2. Connect data guzzlers to your Router by Ethernet cable
    Your Router will have some ethernet plugs on the back of it.  Any device that uses lots of data like a network backup drive or a busy printer may be best directly connected via an ethernet cable.
  3. If your place of business is dual-level or longer than 30m, you need Wi-Fi extenders
    Some Wi-Fi routers are better than others at transmitting; however, the 10m to 30m limit is real, so a product called a Wi-Fi extender placed within the range of the Wi-Fi router will then extend the coverage a further 10 to 30m.
  4. The trick is Ethernet backhaul – not Mesh Wi-Fi
    Referring back to point 3. A long ethernet cable plugged into the Wi-Fi extender (especially if out of Wi-Fi range) will provide you coverage at a greater distance and at a faster speed.

HINTS – How to improve Wi-Fi

A speed test like www.speedtest.net  will give you an indication of what speed your internet is running at.  Do a test with a PC connected by ethernet cable directly to your Router, then do a test over Wi-Fi. This will show you what the best case is and if you have a problem.  The faster speed is better.

Visit Gadget Guy to read the one-page guide on Kill Wi-Fi blackspots in 5 simple steps

SUMMARY – Improve Internet speed

Put simply, if you have poor internet, look for a solution.  We suggest you start by understanding your broadband plan speed. Test its actual speed, then the speeds of your Wi-Fi connected devices in your office.

You will be pleasantly surprised by the effect of fast internet on your and any employee’s productivity.

Webcam, Mouse and Keyboard for productivity

Posted on by
Reply

If you are like most people, you will have bought a new PC or laptop and never considered those extra computer peripherals.  After all, they probably came with the unit or were built into your laptop. Specifically, we are talking about a webcam, mouse, keyboard or even a headset or separate microphone.  In this how-to guide, we will look at why you should consider spending some more money, what you need to understand about peripherals and how to buy the right item.

WebCam: A video camera either integrated or connected to a PC allowing images to be seen normally over the internet.
Mouse: A small handheld peripheral that when moved will cause the cursor on a computer screen to also move.
Keyboard: a set of keys allowing alphanumerical communication on a PC.
Microphone or Speaker: A mechanical device to turn audio sound waves into signals that can be transmitted by your PC or vice versa.

WHY should I buy a Webcam, Mouse and Keyboard?

 Your brand-new PC comes with an included mouse and keyboard.  Your brand-new laptop comes with a trackpad (mouse), keyboard, webcam and microphone.

However, there are a few reasons why you should consider buying a separate Webcam, Mouse Keyboard, Microphone, Headset, Speakers etc

  1. They did not come in the box
    Chances are if you bought a freestanding computer an accessory such as a webcam is not included.
  2. Quality
    A PC manufacturer will typically only ship the most essential quality accessories to keep their and your costs down. This would influence the touch and feel or how the product looks. In the case of a microphone or webcam, it will impact how you look and sound.
  3. Ergonomics
    This can be considered two ways:
    • With a laptop computer, the peripherals are build-in; therefore when you use it remotely it is convenient, but if you are at home, ergonomically a separate keyboard and mouse will allow you to find a much more comfortable position
    • The design and shape of a keyboard can reduce the stress and strain placed on your hands, fingers and back.  Many people, after years of operating a computer develop an RSI or repetitive strain injury.
  4. Functionality
    A third party peripheral may come with extra buttons or features that allow you to become more effective. Examples include scrolling left and right from a mouse, zooming a webcam, and pressing a button on your keyboard to open an app.
  5. Durability
    A cheap accessory is built to a price, and its performance may deteriorate quickly with use.  Ensure your products will survive a fall and potentially put up with the abuse from working at home.

More and more people are now working from home (COVID has undoubtedly accelerated that) but for most small businesses that was already a reality.  However, what has changed is the use of your computer to make video and voice calls.  To be seen as a professional, you need to ensure your video image is sharp and your voice is heard clearly.

WHAT do you need to know about computer peripherals?

An essential product we have not covered in this guide is computer monitors. We have a separate guide available here.  If you are also in the market for a new computer, be sure to check out our guide on buying a new PC.

No matter what accessory you buy for your PC, they will be connected to your PC in some way and also powered.  This is likely to occur in one of two ways.

A wired connection will pass information back and forth and also provide power for the device.  The advantage is you don’t have to worry about batteries or to recharge. Still, you do have to worry about an ugly cable.  You also need to consider whether your PC has enough USB sockets or buy a hub (same concept as a power board).

The second method is a wireless solution that will typically connect to your PC by Bluetooth and require disposable or rechargeable batteries.  The significant advantage here is no cords, especially for a mouse.

HOW to pick the right Webcam, Mouse and Keyboard

Below we have listed the key features you should consider when buying a:

Webcam
  • Quality of video capture. Measured as resolution and frame rate. Look for HD or Full HD at 30fps.
  • Field of view. Measured in degrees will determine if you are captured as a wide (> deg sees more of the room) or closeup shot.
  • Autofocus. Ensures the image of you is clear
  • Light correction. If you are in a dark or bright room, how well the camera compensates
  • Quality of lens. Glass is better
  • Compatibility with Zoom, Teams, Skype etc
  • Mounting. Does it come with a bracket to attach to a monitor or tripod
  • Microphone. Determines how you sound and what other noise is picked up. Consider a stereo mike for natural sound with noise cancelling.
  • Software control.  Manual adjustment, video capture, and even changing the background, so people do not see your unmade bed.
Mouse
  • How you hold the mouse – fingertip grip, palm grip or claw grip.  Also consider if it will be small enough to travel with if required.
  • Feel – comfort, scrolling action and buttons
  • Cable or wireless
  • Sensitivity – for precision mouse movements if editing images, video or audio.  Measured in Dots Per Inch, look for one with at least 1200 DPI
  • Will it work on different surfaces?
Keyboard
  • Cable or wireless – if wireless consider battery life
  • Compatibility with Windows PC or Apple Mac
  • Extra function keys – to open apps or perform tasks
  • Ergonomics of keys – position and feel
  • Sensitivity and noise – avoid mistypes and disturbing others
  • Do you want illuminated keys for night use
Headset
  • Over-ear – on-ear – in-ear. – Personal preference
  • Sound quality
  • Comfort including lightness and after long periods
  • Fashion – How will you look on a video call
  • Microphone quality and placement
  • Features including mute, volume or even noise cancelling
Microphone (stand-alone)
  • More expensive the better you sound
  • Usage – video calling versus recording a podcast
  • Size
  • Does it connect via USB or 3.5mm jack and include software to adjust the sound
  • Portability if you need to travel
Speakers
  • More expensive may not mean better but cheap is generally cheap
  • Do you just need noise or will you also listen to music
  • Cable or wireless connection
  • Dedicated volume and possibly base control
  • How big and how do they look
  • Other uses such as a smart speaker
  • How loud they are, measured in wattage
  • Try to listen before you buy

HINTS

If you are in the market for a new computer accessory, unfortunately, you are unlikely able to test drive it at your local retailer or office supply store.  We do recommend you visit our sister site Gadgetguy.com.au for unbiased reviews and comparisons.

The key players in the peripherals market are Microsoft and the key PC makers themselves like HP and Dell. Still, we highly recommend you check out the vast range available from Logitech. The latter specialises in this market and make products to suit many needs.

SUMMARY – Improve your PC productivity

Buying a new Webcam, Mouse ,Keyboard etc for your computer is one of those things that you do not know what you are missing out on until you experience what better looks/feel like.  The accessory may seem expensive but remember it is the primary connection for you to connect with your PC and possibly your customers.

When deciding what to buy always consider what you need, how it will help your productivity, improve your impression on others, and be more comfortable for you to use.

Business Technology for set up

Posted on by
Reply

As a small business owner, you need to be a jack of all trades.  One of the hats you need to have is head of IT or Information technology.  In this guide, we will look at what technology you will need to buy to establish a small business.

Information Technology or IT is the use of computers and telecommunications for storing, retrieving, analysing and to share information.

WHY should I invest in business technology?

Technology will allow your business to run efficiently and make your business look more professional.

It will enable you to communicate via a mobile phone and email.  You will have the ability to create documents and print them.  IT will allow you to control your finances and time. You will be able to safely store and share information and lastly be found and possibly sell on the internet.

So, put simply, what phones and computer stuff do I need to buy then set up to help run my business !

WHAT business technology do I need to buy?

Below is a checklist of technologies you will need to consider for your business and a link to find more information on selecting the right option:

What technology do I need for my business?

Mobile Phone. Features that will help make a difference in running your business.
Mobile Phone Plan. Consider coverage, data inclusion, & value for money.
Computer (PC). Demystifying the jargon to help you buy the right computer.
Computer monitor. Size vs cost vs quality for your business type.
Office Productivity Software. For producing documents, presentations, spreadsheets, databases, charts, and graphs.
Cloud-based software. Solutions to help you run your business, like accounting, payroll, staff scheduling, databases etc.
Internet Plan and Provision. Reliable broadband at a speed and capacity that suits your small business.
Internet security. Take precautions against a cyber threat to your computers.
Network or WiFi.  Allows your office to share resources like the internet or a printer.
Storing and sharing files. Collaborate with staff, customers and suppliers.
Backup. Protecting your data if the worst should happen
Printer. The cheapest one may cost you more!
POS System or terminal. If you are in retail, a café or restaurant you will probably need one.
Website domain and email. Creating an identity and allowing you to communicate on the internet.
Build a website. To boost your brand and help you sell.

HOW do I decide what technology to buy

All of the 15 items on the checklist above have their own Small Business Answers Guide to help you make the right decisions on what to buy. Be sure to click on those links.

If the whole process is still too much for you, we suggest you speak with an IT retailer or engage the services of an IT support person or organisation. See our guide on IT Support – help with technology

HINTS

Now I know you want the latest and best smartphone and computer but carefully consider how much all this will cost before you go crazy with the credit card.  Also, consider exactly what you need as you don’t have to buy everything on the first day.

If you believe you will expand and hire more staff, you can always pass technology down and invest in an upgrade for yourself.

The reverse of this, be careful of buying something that does not suit the job. For example, a cheap printer that is not up to the volume means you will be back out purchasing a higher specified printer.

Reviews of specific products can be found at our sister website Gadget Guy

SUMMARY – Setting up your office tech

Buying technology can be a very daunting experience, mostly due to the cost associated with it. It will, however, allow you to operate more efficiently and professionally.  The 15 step checklist and the associated 15 guides will give you the confidence to make the right decisions.

Internet Plan and Provision

Posted on by
1

Just like at home you need to choose an internet provider for your business.  The exception to this is if you run your business from home and can use your existing Internet account. This guide will help you understand the lingo and suggest what to look for in an internet broadband plan.

An Internet or Broadband Plan is a service agreement you have with an internet retailer to provide you with access to the internet. The plan is normally paid by the month.

WHAT are my choices in connecting to the internet?

How can you physically connect to the internet?  Either by a fixed connection (a wire) via the NBN – National Broadband Network – sold to you via a retailer like Telstra, TPG, etc. or via a wireless solution, most likely over mobile phone networks like Optus.  For example, Optus offers mobile data (internet) to a mobile phone or by a wireless broadband modem.

Generally speaking wireless solutions are more expensive but give you more flexibility in access from anywhere there is coverage.

HOW do I choose which internet plan from retailers?

Internet retailers will offer you various connection plans and these will include the following terminology:

How to choose an Internet provider?

  1. Data usage

    This is how much data you may use in a month and is usually expressed in a measure of GB or GigaBytes.  1 GB of download would be equivalent to watching 1 movie on Netflix or about 13,000 emails. How much you need will depend on how many are using your connection and what they are sending and receiving.  The good news is most providers offer an unlimited plan.

  2. Speed

    This may be represented as NBN50 or NBN100.  This refers to how quickly you can send and receive data.  The bigger the number the faster.  Remember in your small business you may be sharing this connection with others so what might be fine at home may not be enough at work.  There is also a difference between download and upload speeds. For example, if the plan is represented as 50/20 it means you will get 50 download speed but only 20 upload speed.  The implication here is if your business sends many large files to clients that 20Mbps (million bits per second) may not be enough.  For those technically minded there are 8 bits in a byte. So to send a 1GB file on a 20Mbps link would take a minimum of almost 7 minutes. Most small offices should be considering a 100/40 plan and even a 250/100 plan if you will use a lot of cloud-based services and video conferencing.

  3. Dynamic vs static IP address

    Think of this like always putting your keys in the same spot (static) versus variable locations (dynamic). You always find your keys but if you always put them in the same spot they are easier to find. It is more cost-effective for internet providers to offer a dynamic address.  However, as a business, if you have an onsite email, web server, or are transferring files out to others a static address is better.

  4. Phone service

    Most providers will either package a phone service or have various options.  In this world of mobiles, you need to consider if that is important to you and at what sort of functionality you require like group hunting (ability to try different numbers till someone answers)

  5. 4G/5G Backup

    This is a service offered by some providers where in the unlikely event the fixed internet goes down you will still have access via the mobile phone network most likely at a slower speed.

  6. Contracts

    Some will offer no lock-in contracts others will offer contracts.  Generally if you lock into a contract you may get a better upfront deal however you cannot change easily if a better deal comes along.  Some providers will also allow you to change plans as your circumstances change.

  7. Customer service

    All is good until something goes wrong.  What hours can you get support?  Is the service prompt (some offer businesses a priority). What country will the call be answered in?

WHEN should you consider a wireless solution? 

If you run a small business out of a truck or small van this would be the obvious choice.  You could do this by either using a hotspot from your phone or have a dedicated mobile broadband device with a separate sim card.  If you run an office that has difficult access for a fixed connection or you move regularly you can also consider a wireless broadband solution. This is a modem that uses either the 4G or 5G mobile phone network but is designed to support more users and has a more cost-effective plan than wireless broadband.

HINT

How do you work out what deals are available?  The good news is there are some great websites like Finder and Whistleout that will allow you to set parameters around what you need and they will present back to you the best deals available from various internet providers. 
https://www.finder.com.au/broadband-plans/business-broadband-plans
https://www.whistleout.com.au/Broadband

There is a lot to consider, but our advice is to evaluate the impact of a slow speed connection, unreliable connection, or time to resolution and what cost/impact that will have on your small business when choosing your provider.  Ask others or check internet forums if they have had bad or good experiences with internet providers especially in the area your business is located. Experience can change by location.

If you already have an internet provider don’t hesitate to shop around for a better intern plan as many businesses are on old uncompetitive plans.

SUMMARY – Reliable Internet plan deal

Reliable internet at a speed and capacity that suits your small business is your goal.  A few minutes comparing deals may save you hundreds of dollars.

Internet Security protects from cyber threat

Posted on by
Reply

What is the most valuable item in your small business?  Is it a piece of machinery or perhaps the data on your computers.  How do you protect that valuable item?  With thick steel bars or a thin sheet of glass?  This guide will discuss Internet Security protecting you from a Cyber Threat.

A Cyber Threat is the possibility of a malicious attempt to steal information, damage or disrupt a computer network or system. This threat will come via the internet , but you can protect yourself via security software and good practise.

 WHY should you care about internet security?

All the benefits of being able to connect with the world via the internet also mean that all the criminals of the world can target you. 

Not only do you want to protect your reputation and secure your private information you also must protect any customer data you have and can be fined for a breach.

WHAT are the types of cyber threats?

Malware

Refers to viruses, spyware, trojans, and worms. Malware can allow someone to take control or spy on an individual’s computer.  Key information stolen includes bank details, credit card numbers, and passwords.

Phishing (pronounced fishing)

This refers to receiving an email from someone pretending to be familiar with you.  They quite often pretend to be a well know Australian brand and encourage you to click on a link.  You will then be asked to provide information like passwords, birth dates or to pay a fake bill. For example, you receive an email from your bank but it is actually a phisher.  They ask you to confirm your banking details including password.  The phisher then uses these details to log into your real account and steal money.

Phishing may occur via email, SMS, instant messaging or social media

Ransomware

This is where your computer is essentially hijacked and you are asked to pay a ransom. Do Not Pay a ransom as they may never give you access even if you pay! It works by you clicking on a link or opening an attachment that installs software which denies you access to your computer or files.  A message is displayed indicating if you pay money they will give you access back.

How do you protect yourself against internet security threats?

To protect your small business from cyber threats you should consider implementing the following:

Antivirus software – Also known as anti-malware software, this is computer software used to detect, prevent, and remove malware.  Bought as a per year subscription you should ensure all PCs are running it and subscriptions are up to date. See Gadget Guy for reviews of the latest antivirus software solutions.

Automatically update your operating system – The likes of Microsoft and Apple are continually providing software updates to counter new threats.  Most modern operating systems are set to automatically update by default but ensure this has not been deactivated.

Automatically update your software applications – Just like your operating system, applications like Microsoft Office need regular security updates. Since the release of Microsoft Office 10, this is automatic by default (from office click file then account to check).

Regularly back up your business’ data – This is a digital copy of your data from your PCs and shared storage devices preferably kept externally to your place of business.  Back up is a critical strategy to restore your business and we cover this in a separate essential guide on Backup.

Multi-Factor Authentication – This is a security measure where two or more proof of identity must be provided to gain access. It would include some combination of password, pin, secret question, physical key (card or token), SMS, and a fingerprint.

Be cautious – If you are asked for money, your password, account details, or login details don’t provide them.

HINT

Implement a password strategy within your business which requires passwords to be strong. The key aspects of a strong password are length (the longer the better); a mix of letters (upper and lower case), numbers, and symbols, no ties to your personal information, and no dictionary words.

Make sure you have a strong password set up on your wi-fi

Decide who you will give access to what data

Teach your staff about the importance and predetermine a plan if you are affected.

Consider taking out technology and cyber crime insurance (see our essential guide on insurance)

SUMMARY – Secure your business against a cyber threat

Do not believe it will not happen to you.  TAKE PRECAUTIONS AGAINST A CYBER THREAT TO YOUR COMPUTERS.  Implement simple internet security steps to protect yourself like having virus software, keeping software up to date, ensuring you have secure passwords, and backing up your data will ensure your reputation and continuity of business.

Computer Network for small offices

Posted on by
Reply

Chances are you have a network at home but you don’t understand what you have. In this case we are referring to a computer network.  Let’s chat about the different types and factors you should consider in making your decisions.

A computer network or data network is a set of computer or network devices connected together to share resources. This is how we allow several devices to connect to the internet in our offices or at home. Other shared resources can include a printer or a file server. Devices we may find connected on a network might include PCs, notebooks, tablets, mobile phones, printers, surveillance cameras, smart devices, NAS shared storage, a backup device, POS terminals, and EFTPOS terminals.

WHY do I need a computer network?

It makes a lot of sense to be able to share resources.  Without a network you might need a printer on everyone’s desk. A network will enable everyone to have the internet and collaborate on shared documents or files.

WHAT are the components of a computer network?

Clients – devices we connect to the network that share the resources, for example, a PC or tablet connecting to a shared printer.

Wi-Fi Modem Router – This can be all in one box or separate devices.  If these are separate devices you would connect them to each other by an ethernet cable.

  • Modem – This is the device that connects to the Internet from the street. Most likely it is the box provided by the NBN to connect to the NBN internet network.
  • Router – you must have at least one router.  It is a cross between a traffic cop and a power board.  It takes one internet connection and turns it into many, directing the traffic around your internal network to make all the magic happen.
  • Wi-Fi access point – If you don’t want to run ethernet cables you can connect your devices by wi-fi. This makes everything wireless except for electricity.  A wi-fi point does have a limit on how many devices can connect, how far they can be from the access point, and the speed the data can be transferred.  Thus is convenient but maybe not as reliable.

Ethernet Cable – this is a physical cable that will connect your various devices so they can talk to one another.  An ethernet cable could run to your PC then to the router then the router to a printer thus allowing you to print. An electrician may run cables in ducts or behind walls so your office does not have visible wires running everywhere.  An ethernet cable has the advantage of being a more reliable and faster connection.

Switch – Your router is likely to have a small switch in the back allowing multiple ethernet cables to be attached.  Also, you may have additional switches to give you additional ports to connect more devices via ethernet cables (think of it like how a power board gives you more sockets)

Transfer speed on your network is shown as Mbps (mega bits per second). The bigger the number the better. As with any system the speed is governed by the weakest link which can be your internet plan speed, your method of transfer being wi-fi or ethernet cable, or the devices such as the router which the data transfers through. Most modern products are designed to support up to 1Gbps (1000 Mbps). In summary, speed is how fast you can transfer a file from A to B.

HOW to make your own network – Which Wi-Fi (wireless) Modem Router?

Without a doubt, the easiest, most economical, and fastest way to get up and running is to buy a wireless router. It will enable you to have a connection with both wi-fi and ethernet cable.  Before you go out and buy one you need to understand the options and features:

  • Mesh Network – This is a recent wireless networking architecture that allows you to gain greater coverage by offering the main router and a satellite unit.  The wi-fi network name remains the same and as you walk around your premises with your device connected wirelessly the connection will be seamlessly handed between the satellite and the main unit dependant which has better signal strength.  This is a more reliable way of offering greater coverage in a larger area.  Some units also use a dedicated wi-fi channel to ensure the best possible speed to the satellite.
  • Wireless extender – This is an optional extra device. As the wireless signal has a limited range you can use an extender box to increase the distance away from the original wi-fi router.  Note that an extender will require you to connect to a different wi-fi network name and enter a password.
  • 2.4Ghz vs 5Ghz –Ghz (gigahertz) refers to the radio frequency.  A 2.4Ghz connection will travel further and better through walls but at a slower speed. 5Ghz will be faster but not have a good range (distance between PC and wi-fi router) and cannot support as many connections per channel.  A dual-band router would normally mean 1 x 2.4GHz and 1 x 5Ghz channels available to connect to.
  • Processor and Ram – Remember we talked about a router being like a traffic cop.  Well the stronger and more intelligent the router is the better it will handle moving all the traffic around. You should choose a device with a multi-core processor and a quantity of RAM for example, 128MB
  • Wi-Fi router speed – Be aware the top speed quoted on the carton is theoretical and you are unlikely to duplicate it in real life.  If speed is a primary concern you should use an Ethernet cable to connect to your wireless router.
  • Smartphone App – Networking has traditionally been the domain of experts.  However most modern units are easy to be set up and can easily be monitored and controlled from a smartphone app.
  • USB port – allows direct connection of a hard drive, printer or back up modem
  • VPN – a feature on high-end routers that allow you to set up a secure connection remotely (from home) back into your office environment.
  • Security – common on all routers that by default ensures only those with the appropriate passwords and permissions can connect to your network or devices on your network.  You don’t want your competitor stealing all your ideas by simply parking their car out the front.

HINTS – 3 Tips to help with your setup

  1. Some form of mobile phone modem is a great backup to keep your business running if the fixed service goes down (some internet providers offer this as standard in their package).
  2. Be sure to read our essential guide on Backing up your Data.  Always back up your data and store it at a secure external location.
  3. Be forward-thinking – Buy quality hardware that will last for many years and allow for expansion in your business when you implement your network. For example, if you get an electrician in to do some ethernet cabling, maybe get some extra points installed.

SUMMARY – Visit Gadget Guy for the latest products

A good quality mesh wi-fi router will meet most small business needs and give you a simple and reliable way to share.

If you require something more complicated or you simply need help be sure to read our essential guide on IT Support.

Our sister publication Gadget Guy has reviews of the latest products to suit your small business. They also have more information on the technology https://www.gadgetguy.com.au/mesh-wifi-need-know-tutorial/

Server – do I need one?

Posted on by
Reply

A server sounds a bit like a person who will bring you food at a restaurant but it is sort of right as it is a device that brings information to other devices. In this guide we will discuss why a server versus using the cloud and what you need to consider when buying one.

A server is a computer solution or a device that provides functionality for other programs or devices, called “clients”(Your PC is a client). This architecture is called the client-server model, and a centralised server running special software designed for it will provide data to client PC’s.

WHY do I need a Server?

The most common solutions a server would provide in a small business are to store and share large files that multiple people work on, including video. You may host your email on your server or even your own internal or external website.  If you need a specialist machine to help you run your business to help control and monitor machinery. You may have a database that is like a massive computerised filing cabinet.  You may use it to secure your business including managing secure logins (passwords) and to back up all your PC’s so in the event of a failure, you can restore your information.

WHAT is the benefit of a Server vs the Cloud?

The decision you must make upfront is whether you will use the cloud or an internal server.  We have an essential guide specifically discussing cloud computing. The reality of this is the cloud is only a bunch of servers as well, owned by someone else.  The advantage of the cloud is someone else is buying and maintaining the servers and as long as the internet is working you get access to them.

Reasons I would not use the cloud?
  • Cost. A server may have a large upfront cost but overtime will be cheaper than renting capacity on cloud servers. Note many software solutions (applications) are now only available on the cloud.  You own your server you don’t own the cloud.
  • Speed. If you are working on large files that you need to access constantly the internet may not be fast enough. Internally you might be able to serve files at 10Gbps, via the internet this might be 100Mbps thus 100 x faster. Having some sort of file sharing server internally makes sense if your employees are sharing files.
  • Internet Bandwidth.  If you data allowance is not unlimited moving files to and from the cloud can quickly consume your allowance.
  • Privacy and jurisdiction. While most cloud service providers have excellent security operations that protect your privacy, there is nothing more private than having all of your data located on-premises. The cloud can also be anywhere in the world, meaning your data could be sitting in America or China.
  • Local Applications.  Some server software is not available on the cloud so you must run it locally.
  • Management.  You must maintain your servers which means paying someone to do that, you must power them and give them space.  You do however have control of them and at any time you can add more storage or memory and if there is spare capacity have them do another job without additional hardware investment.

HOW do I make a decision on what hardware I need?

A server is not something you buy off a shelf and it is normally tailored for your needs.

Where would you put a server?  A server needs a spot that is clean, secure, is unlikely to get knocked over, has power, and network access. You may consider a dedicated rack or room.
A server needs someone who can set it up and maintain it.  Great if you have someone on staff but otherwise you will need to hire external help.  See our article on IT support.

 Below are some of the basics in understanding various options involved in a purchase:
  • Brand. We recommend you purchase one from a reputable brand that has years of experience producing a reliable solution and the warranty network to keep parts available. Servers are designed to run 24×7 unlike your PC but moving parts do fail.
  • Redundancy. So if moving parts do fail, servers allow redundancy to be built in.  You can have redundant fans, redundant power supplies, and redundant disk drives.  All components with moving parts and the most likely to fail.
  • Expansion. Servers are normally built with the ability to expand.  You can add more memory, more disk drives, and even additional processors.  Thus you might consider your future needs up to 3-4 years and if you believe you will need to add capacity. After this time you will need to consider buying a new one to ensure reliability.
  • Drives.  Disk drives store your data and come in different sizes and speeds.  Speed relates to how fast you can read and write to the disk.  Size relates to the amount of data/files you can store on the disk.  The physical size will be no different.
  • Rack or tower. Servers come in a tower configuration that looks like a large PC box or rack which is like a big pizza box that can slide into a standard rack enclosure.  A rack enclosure will also host other computing infrastructure like network switches.
  • Operating System. This is like windows but in the case of a server you have the choice of either a windows server operating system or a Linux based one.  If you do not understand this talk to an IT specialist.
  • Application Server. This is a box that is pre-built and configured to do a job and can be switched on and running in minutes. An example would be a file sharing solution that by connecting to your network allows everyone in the office to share the same files.

HINT

Unless you are super confident it is best to discuss your needs with IT specialists who can help you on your journey. Be sure to read our essential guide on IT Support.

SUMMARY – Server effort vs benefit A server is a big undertaking for small businesses and must be managed and maintained well.  It does however give you control over your solution including the security of your data and is the most cost-effective solution in the long run