Jabra Talk 65 review

Small Business answers have tested a lot of headset solutions for small businesses in the last year. We have tested over-ear, on-ear. earbuds, and all of these have their positives; however, today, we will Talk about the Jabra Talk 65 Bluetooth mono earpiece/headset. We like these so much that they are planning to become the daily drive, so to speak.

Situation

In our Small Business Answers guide to a headset for business, we look at the various factors you should consider before buying a headset.

Depending on the features and the style, some headsets are better than others. Different models suit different scenarios, Like:

  • constantly removing your headset
  • comfort if you leave it on all-day
  • hearing in noisy environments
  • being heard in loud environments
  • Other factors that come into play include using the headset away from your desk, whether within the office, on the street or in a car.

The Jabra Talk 65 is a headset for the mobile worker on the go who is unlikely to compete with many other people on the phone.

As a Work from Home small business person, I don’t have background noise, and I don’t have that many calls. However, I make calls whilst I am out walking and almost always whilst in the car.

The Talk 65 appears to be the reinvention of a Blueparrott product that Jabra purchased. Blueparrott is known for solutions targeting professional drivers in North America.

Comfort & Range

I have been trialling the Jabra Talk65 now for a few weeks. The earpiece wraps comfortably around either of your ears and has a quoted range of up to 100m from your smartphone or PC.

This model will also suit people who do not want anything messing up their hair.

This morning I was one story below and on the opposite side of my house to my phone. I cursed, realising I was expecting a call. I then remembered I was still wearing the Talk 65. It is so comfortable I forgot I had it on. Even with my most comfortable stereo on-ear headsets, I still feel I am wearing them. Better still, I can walk halfway up my back garden before I lose Bluetooth connection with my phone. Thus, I can still make a call and leave my phone behind. If you go out of range, the earpiece chirps to let you know, then tells you once you are reconnected with a pre-recorded voice.

The unit is so light (20 grams) and comfortable. My wife has asked me why I am still wearing a headset at the end of the day? You simply forget it is there.

Background noise

Like all good sons, I phone my mother every Tuesday morning, and I always combine this with a walk. Each new headset gets subjected to this, and my mother tells me or, more correctly, complains when a lawn mower or truck is heard. This headset uses dual noise-cancelling microphones to cut a claimed 80% of background noise. I also tested this in the car with excellent results, to which all up, I claim the Talk 65 to be the best noise-cancelling device I have used so far.

Note that there is no noise cancelling in the speaker. This would be pointless anyway, as you still hear everything with your other ear.

The headset is charged by a provided USB-C cable and will give you up to 14 hours of talk time and has up to 17 days standby which will get most people 2 to 3 days between charging. The headset can be paired to up to 8 devices at once, with 2 connected simultaneously. E.g., like a smartphone and a tablet at once.

Other features

The initial connection is simple via NFC or Bluetooth discovery and supports Bluetooth 5.1. So far, I have found it reliably connects every time. You will also find 2 additional sets of ear gels in the box, which cater for different size ears.

Once connected to your phone, when not on a call, you will hear any navigation prompts, podcasts, music etc. In addition, a tap of the main side button will activate Siri or Google assist.

Other buttons on the headset allow the unit to be switched on or off and adjust the volume.

The Talk 65 has an IP54 rating which means that it is resistant to water and dust. The unit appears pretty durable but should still be treated carefully.

The Jabra Talk 65 is available now from leading retailers at a suggested price of $149.

In summary

I love this product for my personal needs, and it allows me to have clear communication on the go or at my desk. I have the freedom to leave my phone on my desk and still be able to take calls, and whilst on that call, background noise is expertly removed.

The unit is so comfortable and light you forget you are wearing it, and it does not look out of place as you walk down the street.

If you want a hands free experience working from home or walk and talk for $150, this product is a no brainer. Those working with lots of background noise, this may not be the product for you.

Wired vs Bluetooth headset – Review

This is not exactly a headset shoot-out between a Wired vs Bluetooth headset. Nor is it a fair fight as one set of headphones today is without question better than the other.

However, this review is more about how much should you spend on a headset for your Zoom, teams, Google meet etc.

Certainly, over the last year, people have spent a lot of time on video calls. If you have not already, it really is time you bought yourself a decent headset.  You will hear better, and others will hear you better.

Before you read any further, check out Small Business Answers buying guide to headsets for business.

The two models we look at today are:

Jabra Evolve 2 30 online we found these for $139

Poly Voyager Focus 2 Office online we found these for $380

So the Poly’s are just short of 3 times as much. Both units have on-ear headphones and a swinging microphone.

The difference at the highest level is one is Bluetooth vs Corded. The Jabra can be bought as USB A or C at the end of the cable. If you will always be on a video call, then wired is fine because you will not be moving.  If you are doing many voice-only calls and want to walk around the house/office, the Bluetooth Polys are definitely the go.

Sound quality – This is a relative thing as they both sound good for voice and music. If you compare the two directly, the Poly’s come out on top slightly. The tested headphones do support stereo. Note some Bluetooth headphones might have a left and right speaker but still playback in mono.

Noise cancellation is a big one if you are working in a busy environment.  Whether it is kids, construction, or workmates, blocking out background noise and concentrating on the call is key.  The Poly offers 3 levels of noise cancellation. The Jabra’s have no published noise cancelling.

The weights of the headsets come in at 125grams for the Jabra and 175 grams for the Poly. Neither felt heavy, and the comfort on both units was excellent.  The more expensive Poly has a fancier headband, but I preferred the simpler and firmer Jabra’s for my head.

Buttons on the headset let you control volume, start or stop music or calls and mute the conversation.  Both units also had a dedicated Microsoft Teams button (more on that in a minute).  Personal preference again, but I did prefer the Poly. The little stuff also makes a big difference.  Pick up the Poly’s and put them on your head. A call will be automatically answered without touching any buttons.

Microphone – Just like above, where you don’t want background noise to disturb you, there is also a need to protect the others on a call from that same background noise.  The Jabra uses two microphones to help. Poly acoustic fence technology is really cool. They use microphones on the earphones to work out what noise is not coming from your mouth to the boom microphone to cut out any background noise. The simple explanation is the other con callers are unlikely to hear the screaming child.

The Battery life on the Poly is 19 hours of talk time, more than enough to get you through the day. Just in case you forgot to charge, they can be directly connected to a USB port to continue charging as well as porting audio directly.

The Poly having Bluetooth allows a mobile and a PC to be connected simultaneously, which is great to seamlessly swap between the two.  The audio experience using the headset with mobile was a big upgrade on the handset itself for sound and voice. Siri and google assist will also work with a long press of the central button.

Durability will be key to the headsets lasting and not breaking anytime soon.  With no proper way to test this, all I can say is they both surprised me how durable the builds appear to be.

Mute being the ability to mute your voice is probably my number one feature.
The Poly has a nice button on the microphone itself, and removing the headset will also mute a call. The Jabra has a button on the earphone.  The Poly will tell you audibly you are on mute if you have forgotten to remove mute and you speak. I prefer the Poly method over the optional Jabra continuous audible tone that can be switched on in your desktop software to remind you mute is activated.

Suppose you are in a business environment with multiple people. In that case, both models have a Busy light that illuminates, alerting others you are on a call.

A PC or Mac app is available for both models giving you greater control, software upgrades and better integration with your unified communications software.

Unified communications is a business term used to describe voice and messaging solutions. With the adoption of work from home, it is a must.  Both headsets are certified for Microsoft teams which then offers enhancements when using the teams’ application. Such as starting or answering a Teams call. Other models will work better with other solutions, such as Zoom, but the Teams version works fine.

Included accessories. Both units come with a carry pouch for the headset.  Not an accessory, but the Jabra was shipped in a paper bag versus a box which I consider very environment friendly. 
The Poly Voyager Focus 2 Office ships with a charging stand that allows a desk phone connection, a computer connected via USB. This really takes Poly to the top end of the headset market.

Summary – Wired headset vs Bluetooth headset

This review is not so much about Jabra vs Poly as we are not comparing like for like indeed; we could have compared a lower cost Jabra and a high-cost Poly. Instead, it is about how much should you spend to get what you need out of a headset. Which one a Wired headset vs Bluetooth headset?

If you are working from home, want to improve your voice and video calls and potentially paying for the headset yourself, the cheaper corded headsets (Jabra) are a no brainer.

If you are on calls all day, you don’t want background noise disturbing those calls. You want to get up from the chair, then the extra money for the cordless Bluetooth (Poly) is worth every cent. Especially if work is paying for them.

The Poly’s also made excellent music headphones, and although it looks a little strange, you can walk the streets on a call, and all the car noise etc., is perfectly blocked out.

Samsung Galaxy Enterprise Edition for business mobility

Samsung Galaxy Enterprise Edition refers to a suite of hardware and software solutions laser-focused on business mobility needs.

While a business can buy affordable off-the-shelf consumer-grade phones or tablets, it has special needs these do not address. Security, financing, roll-out, life-cycle management, maximising productivity, dual profiles (work and personal), warranty (24×7 support and replacement) and more are the differences between being business-critical and business inconvenient.

Danny Mandrides, Head of Samsung’s Enterprise and Government Mobile Business, briefed analysts and journalists on Samsung’s business initiatives for 2021.

“I Iead a team of professionals who enable Australian businesses to rethink how mobile devices and applications can improve their business processes and increase productivity. Mobile technologies such as Smartphones, Tablets, Wearables, M2M, IoT and Applications are at the heart of business disruption and transformation.”

Samsung Galaxy Enterprise Edition highlights

 Mandrides spoke of the significant advances Samsung had made with its ‘Mobile First’ strategy, including

  • Developing the Knox for Enterprise suite to cover end-to-end device security, enforce security governance on the device, and a range of automatic deployment tools.
  • DeX  (Desktop eXperience) allows the use of many Samsung devices as a PC – just add a monitor and keyboard/mouse via cable or wirelessly.
  • Closer partnership with Microsoft to deliver Microsoft 365 productivity tools, Microsoft Windows Virtual Desktop, OneDrive Azure cloud storage and Link to Windows, a seamless workflow between mobile and PC.
  • Partnership with Telstra for financing, fleet management and Microsoft Azure services
  • Business rugged Galaxy Tab Active series – Tab Active 3 Wi-Fi/4G, Tab S7 and S7+ Wi-Fi/4G/5G, Tab Active Pro Wi-Fi/4G  and other Samsung consumer Tablets with Business-grade Knox security
  • Business rugged mobiles like the Galaxy XCover 5 and Pro.
  • More importantly, a range of its consumer smartphones with Business-grade Knox security in 4G and 5G including Galaxy S21/+/Ultra, Note 20 Ultra, S20 FE, S20/+, A90 and more recently, its low-cost A32 5G that at $480 democratises 5G in a ‘fleet’ device.

Now Australian Signals Directorate approved for sensitive and protected use

The icing on the cake was the acceptance of Galaxy S20 FE, S20 FE 5G, Note20 and Note20 5G by the Australian Signals Directorate. These Samsung mobile devices have approval for use in ‘Sensitive’ and ‘Protected’ deployments. But more than anything, the Galaxy S20 FE (GadgetGuy review here 9.8/10) brings a $799 device to a market dominated by iOS devices costing two to three times that.

Moving forward

Mandrides said

“We’re living in a world of dispersed workforces, and enterprises are putting mobility at the heart of their operations to thrive and survive. This year, we will open a wider range of options for our mobility customers in Australia with the launch of Galaxy Enterprise Edition, continued deployments of our customisable Knox security platform, as well as enhancements to how we optimise Samsung DeX.”

Samsung Galaxy Enterprise Edition in 2021 means more devices with push to talk (walkie-talkie style), more convergence (devices that have barcode and QR scanners, mobile POS, 5G and other productivity features like DeX and even removable batteries), and new devices that are IP68 rated and comply with the new MIL-STD 810H (see an overview of the differences between 810G and H here).

Whatever size business you have, it may be worth approaching the Samsung Business Division first before you whip down to JB or Telstra to buy a few phones or tablets. It may open your eyes to productivity improvements you have never envisaged.

https://youtu.be/zh2EY1FKM_4

https://youtu.be/eDL_9WVhilo

Small Business Answers also has a guide on buying a mobile phone

How Motorola is fixing business pain points

No one smartphone suits all – a consumer smartphone may be absolutely the wrong device for a business or fleet phone. Motorola is fixing business pain points with a combination of new technology and new business-oriented services.

First, let me clarify that a consumer smartphone may also be a business smartphone. The difference – business smartphone pain points – comes down to reliability, repair time and policy, financing and the big one – security and fleet management.

For business users, the biggest pain points are similar to that of consumers – battery life is a top pain point, followed by performance, storage space, quality and speed. These features are a priority for us at Motorola, and several devices deliver them. But the one thing that stands out in business is security.

Small Business Answers spoke to Ruben Castano, Head of Customer Experience at Motorola Mobility, about how Motorola is fixing business smartphone pain points.

So, whether you are a small business or a vast corporation, an insecure smartphone is the backdoor to your network and trade secrets.

How Motorola is fixing business pain points

Enter Motorola ThinkShield for mobile

Initially developed for Lenovo as ThinkShield for PCs, this takes the mobility aspect and secures it against loss, theft, leaving it in a bar, malware, and espionage.

Its underlying principles are
  1. A clean, unalterable Android operating system that can’t hide malware
  2. Secure by Design. On top of Android’s Core Security and Policies, features such as Hardware-based Revocation, Hardware Root of Trust, Unlocked Bootloader Fuse etc.) and create a chain of trust through system security (including Code Signing, Tamper Proof Identity, Secure Boot and other features).
  3. AI-backed malware, phishing and network defence solutions
  4. Always-on manageability
    1. Zero-touch seamless deployment
    1. Certifications and partnerships with leading endpoint management solutions
    1. Enhanced enterprise support including <24hr Advance Exchange Dispatch
  5. End-to-end
    1. Trusted supply chain program
    1. Secure factory provisioning
    1. Incident response team

ThinkShield for mobile (website here)  is now part of its Android Enterprise Recommended Devices.

In Australia, these currently include Razr, Edge, and most of the existing and recent g-series smartphones.

How is Motorola fixing other business pain points?

Business is not unlike consumer – it wants reliability, battery life, decent camera, large screen, dual sim, and the speed advantages coming with 5G.

Rather than repeat the consumer pain points pop over to our sister site GadgetGuy and read what Ruben has to say here.

If you are in the market for a new Smartphone check out our Small Business Answers Guide.